Trusted by over 50 leading brands to protect Digital CX
Deliver seamless digital customer experiences and protect revenue
Identify business-critical digital Customer Experience friction and website errors, faster and quickly prioritise fixes. Our managed services mean no coding and no tech team time required.
thinkTRIBE's unique user journey technology delivers real-world digital CX insights 24/7, prior to peak and following new releases, enabling you to optimise conversions and protect revenue.
True visibility of your CX, errors and end-to-end availablity
Uncover business-critical user friction and website errors that remain undetected by other solutions. Our user journey technology simulates real user behaviour, dynamically selecting products, services and features, utilising real browsers on real OS.
True visibility of real-world customer experience
Dynamic user journeys on real browsers and real OS get closer to your user's experience, to uncover the friction impacting CX and end-to-end availability that no other approach can find.
Faster, smarter error detection & resolution
Find more friction and website errors across all products, services and features. User journeys behave as end users dynamically selecting products and features for greater coverage.
No developer time required. We handle the complexity
No software to install, no scripts to write or maintain plus ongoing proactive collaboration, for your peace of mind. Free-up tech resources to develop your website.
Protect your revenue and your brand
Deliver seamless CX and maximise stability across all journeys, around the clock. Keep customers returning, protect revenue and safeguard your brand.
Don't take our word for it
Marcus Liberman
Head of IT Operations, Boden
“ThinkTRIBE customer journeys help us to ensure that the websites operate at full capacity alongside all connected systems. There’s no better way to check how the customer is experiencing our sites than ThinkTRIBE – it’s simply not feasible for us to check the sites all day, every day. ThinkTRIBE works 24/7 so we don’t have to – we can then react when it raises an alert.”
Joe Doherty, Kitbag
Data Manager
“It's important that we're able to dynamically track our customer journeys, randomly selecting products and features. We previously monitored static journeys and didn’t capture a lot of CX problems, resulting in hours or days of downtime in parts of our websites. We rely heavily on thinkTRIBE as downtime means lost revenue and damage to brand image for all our partners.”
Isabel Gibson - Ted Baker
Ecommerce Service Delivery Manager
“We continue to work collaboratively with thinkTribe to monitor our website performance. Their 24/7 monitoring instantly captures any DX issues and most importantly, the impact these could be having to our eCommerce trade. Their customer service and engagement levels are outstanding, and the team always make themselves available to help where and when they can. thinkTribe is a very valuable extension to our Support Teams here at Ted.”
