Protect your digital customer journeys
Do you have visibility where it matters most?
See what customers actually experience across your digital journeys so you can identify issues early, understand their impact, and protect your revenue.
From login to checkout, we run real user journeys across your platform, because performance only matters if customers can complete what they came to do.
Trusted by leading brands to protect their customer journeys
Proud to have an NPS of 80 — a reflection of our client satisfaction
Visibility of real customer journeys
Understand how performance impacts real customer experience
Performance metrics show what’s happening but not whether customers can complete key journeys. Customer journeys can fail in subtle ways that don’t always show up in your monitoring but your customers feel them.
We measure real user journeys to uncover what’s really happening so you can act quickly and protect your customer experience.
Real journeys. Reliably executed.
Built on a User Journey approach
Everything we do starts with real User Journeys, complete flows that reflect how customers actually interact with your platform.
Our test engine, built with over 20 years of testing and monitoring experience, ensures those journeys run reliably in real-world conditions, end-to end journeys, real browsers, real OS and handling dynamic choices.
Visibility where it matters
Built around actual journeys
Everything we do starts with real customer journeys.
Not pages. Not endpoints. Complete user flows.
From login and search to checkout and account management, we measure how your platform performs where it matters most, real customer transactions.
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Complex end-to-end journeys
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Real browser & real OS
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Handles dynamic choices
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Results you can trust
Engineered to handle real-world complexity
Modern platforms are dynamic, integrated and constantly changing. Small changes like UI updates or unexpected conditions, can break traditional scripts.
Our resilient engine keeps your monitoring running, even as your platform changes. Built over 20 years to handle the unexpected, so your monitoring stays reliable in real-world conditions.
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Resilient execution of journeys
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AI-powered self-healing
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Adaptive journey recovery
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Reduced false alerts and noise
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Consistent, reliable results
Protect your customer journeys for all eventualities
From pre-release validation to live monitoring, we ensure your journeys work
Together, they give you complete coverage, from validating performance under load to ensuring journeys continue to work in production.
Don't take our word for it
Marcus Liberman
Head of IT Operations, Boden
“ThinkTRIBE's customer journey monitoring helps us ensure our websites operate fully. There’s no better way to check how the customer is experiencing our sites than ThinkTRIBE, it’s simply not feasible for us to check the sites all day, every day. ThinkTRIBE works 24/7 so we don’t have to.”
Joe Doherty, Kitbag
Data Manager
“It's important that we're able to dynamically track our customer journeys, randomly selecting products and features. We previously monitored static journeys and didn’t capture a lot of CX problems, resulting in significant downtime key journeys. We rely heavily on thinkTRIBE to prevent lost revenue and damage to brand image for all our partners.”
Isabel Gibson - Ted Baker
Ecommerce Service Delivery Manager
“We continue to work collaboratively with thinkTribe. Their 24/7 monitoring instantly captures any CX issues and most importantly, the impact these could be having to our eCommerce trade. Their customer service and engagement levels are outstanding and are a very valuable extension to our Support Teams.”
