Prevent lost revenue with unrivalled DCX Intelligence

Reveal & resolve eCommerce friction before it impacts your customers and conversions

REQUEST A Demo Site Audit

Reduce Digital CX Friction. Increase Conversions.

Find more Digital Customer Experience (DCX) Friction and website errors, faster and prioritise fixes. No software to install and minimal impact on your tech team. At thinkTRIBE we offer unrivalled DCX Intelligence enabling you to minimise lost revenue and maximise conversions.

Reduce basket abandonment

Guaranteed 0.2 - 2% reduction in lost baskets with flawless DX

Improve team efficiency

Save staff resources by 1.2-7.3 FTEs, uniting teams around a single point of truth

Get up and running quickly

With no software to install and no tech team time required

Eliminate more digital friction, faster

Swiftly uncover and resolve DX friction before it hampers your customer journeys

Increase productivity

Ongoing surveillance of customer journeys and collaborative client support

Unify around a single point of truth

Spend less time in meetings with hard evidence for C-level reporting and customer focused metrics

Save time resolving DX issues

Swiftly resolve friction with video replay of customer journeys and rich data drill-down

Unrivalled DCX Intelligence

Identify more Digital CX issues, faster and quickly prioritise fixes with unrivalled, real-world Intelligence into your customers' online experience.

Unique Digital Secret Shopper Intelligence 24/7

Uncover Digital CX Friction and Lost Sales that no other solution can find. Our Digital Secret Shopper Technology simulates real customer behaviour, visiting your site 24/7 and making intelligent choices at each step. This unrivalled coverage, reveals more critical insights, customer friction and lost sales, enabling you to deliver seamless Digital CX, increase loyalty, and protect your brand reputation.

Real-world Digital CX Insights at Peak

Protect your Digital CX and performance at Peak, following replatforming and new releases. Our Managed Load Testing Service utilises unique Intelligent User Journeys, with real-world peak traffic profiles including journey mixes and drop-off ratios.

A human approach for your peace of mind

Free-up valuable staff resources to focus on developing your platform in line with business objectives. Our managed services provide ongoing surveillance of your Digital CX and proactive collaboration for your peace of mind.

Don't take our word for it

Read what our clients have to say

See our Clients

All Saints – Technical Operations Manager

thinkTRIBE work as an extension of our own team, deploying scripts and providing contextualised analysis and feedback to create valuable insights that inform our technical response. It’s important not to assume that all of our customers are going to behave in the same way forever, we need the ability to adapt the platform, and we use thinkTRIBE’s dynamic testing to adapt to our evolving needs.
The Gym Group – CIO

Consultancy was a key factor for us when selecting thinkTRIBE. Thanks to their experience, they had an in-depth understanding of our tech stack and how our supplier ecosystem operated, as well as how each tech partner integrated into our systems and each other’s. This meant they could coordinate and brief each supplier on the exact requirements needed for all parties to comply with the testing procedures, at the right times. Allowing the pre-test and test itself to run smoothly, allowing us to extract the most value and insight needed to enhance site performance.
Boden

thinkTRIBE’s load testing has contributed to understanding the performance capacity of the website and assists us in planning customer demand. This enables us to keep ahead of the ever-increasing needs of our online customers, providing them with a consistent and enjoyable CX and the monitoring metrics form part of our daily KPIs.
Ted Baker – Ecommerce Service Delivery Manager

We continue to work collaboratively with thinkTribe to monitor our website performance. Their 24/7 monitoring instantly captures any CX issues and the impact these could be having on our eCommerce trade. Their customer service and engagement levels are outstanding, and the team always make themselves available. thinkTribe is a very valuable extension to our Support Teams.