- Our Clients
Reduce abandonment with unrivalled CX visibility
Eliminate customer experience friction before it hampers your customers' online journeys. Unrivalled CX visibility with a human approach.
Find more causes of CX friction, faster and prioritise fixes. No software to install and minimal impact on your tech team. At thinkTRIBE we offer unrivalled CX visibility with a human approach, focused on you and your customers.
Guaranteed 0.2 - 2% reduction in lost baskets with flawless CX
Save staff resources by 1.2-7.3 FTEs, uniting teams around a single point of truth
With no software to install and no tech team required
Swiftly uncover and resolve CX friction before it hampers your customer journeys
Ongoing surveillance of customer journeys and collaborative client support for your peace of mind
Custom dashboards, hard evidence for C-level reporting and customer focused metrics
Video replay of customer journeys and rich data drill-down
Deliver flawless customer journeys with unrivalled, real-world visibility of your customers' online experience. Identify more causes of CX friction, faster and quickly prioritise fixes.
Unrivalled, real-world CX visibility
Quickly identify and resolve causes of CX friction that would otherwise go unnoticed. Our cloud-based customer experience monitoring and load testing services act as real users visiting your site 24/7 and performing the same actions your visitors do with real browsers - navigating, choosing product options and adding to basket.
A human approach for your peace of mind
Consider us an extension of your team. We provide ongoing surveillance of your customer journeys and proactive collaboration for your peace of mind.
Read what our clients have to saySee our Clients testimonials from our customers
thinkTribe’s CX monitoring has been invaluable in driving down our mean incident response time. We’re able to pick up on issues as soon as they occur, much faster than depending on customer services feedback. And the thinkTribe Support team are second-to-none, always proactively picking up on lower-level issues and responding to requests.
During the first pass of testing we discovered a limit on capacity. thinkTRIBE were able to help us identify changes to work on with our Systems Integrator. As a result we were able to double the volume – from a page transaction point of view, as well as the number of customers on our site at any one time – dramatically helping our Black Friday sales.
thinkTRIBE work as an extension of our own team, deploying scripts and providing contextualised analysis and feedback to create valuable insights that inform our technical response. It’s important not to assume that all of our customers are going to behave in the same way forever, we need the ability to adapt the platform, and we use thinkTRIBE’s dynamic testing to adapt to our evolving needs.
Consultancy was a key factor for us when selecting thinkTRIBE. Thanks to their experience, they had an in-depth understanding of our tech stack and how our supplier ecosystem operated, as well as how each tech partner integrated into our systems and each other’s. This meant they could coordinate and brief each supplier on the exact requirements needed for all parties to comply with the testing procedures, at the right times. Allowing the pre-test and test itself to run smoothly, allowing us to extract the most value and insight needed to enhance site performance.
How we help some of the UK’s biggest brands eliminate CX friction and deliver flawless customer experience
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