Ensuring a smooth platform migration that minimises the impact on CX, while safeguarding revenue and brand reputation – requires careful planning and testing
With escalating customer expectations and rapid changes in technology, sooner or later it’s inevitable that your online platform could fall short; and the business risks of replacing or upgrading are vast. Done right, replatforming can deliver significant competitive advantages and be instrumental in supporting the business through another major period of growth.
The only way to know that your new site is ready to roll is via a scheduled programme of testing – load testing to ensure it can stand up to the rigours of real-world demand and performance testing to check the user experience is flawless. Testing can reduce the risk of loss of sales by identifying glitches or bottlenecks before they impact customers.
Measuring journeys 24/7 making intelligent choices just like real users
Detect problems before they before customer impacting
Ensure that your development is as finely tuned as possible
Our expert engineers can quickly identify issues and provide insights and solutions
No software to install and no disruption to your staff or systems.
Share customer centric data that is easily understood across the business
It's essential that a new platform can handle the expected increase in traffic without adversely impacting the customer experience. Load testing ensures it can stand up to the rigours of real-world demand, delivering seamless customers experience.
thinkTRIBE provides a cloud-based, managed service precisely tailored to each client’s business and designed to optimise customer experience.
We can help with testing the CX performance both pre and post going live and ensuring those new developments don’t impact your existing platform performance.
We’ve put together an eBook to help you mitigate the risks, based on our experience over the last 20 years, working with the UK’s largest brands to reduce the risk and sustain user experience during re-platforming projects.
