Optimise customer experience, eliminate website errors & protect revenue
True customer experience visibility for faster, smarter error resolution and improved tech team efficiency. When it comes to eliminating CX and website performance issues before they impact your users and revenue, our service-based approach has you covered.
Trusted by over 50 leading brands to protect Digital CX
Deliver seamless digital customer experiences and protect online revenue
Identify business-critical digital Customer Experience and website performance issues, faster and quickly prioritise fixes. Our managed services mean no coding and no tech team time required.
thinkTRIBE's unique user journey technology delivers real-world digital experience insights 24/7, prior to peak and following new releases, enabling you to optimise customer experience and protect revenue.
True visibility of your customer experience and end-to-end availability
Uncover website performance issues and errors impacting CX that other solutions miss. Our user journey technology simulates real user behaviour, dynamically interacting with products, services and features, using real browsers and real OS.
True visibility of real-world customer experience
Dynamic user journeys using real browsers and real OS get closer to your user's experience. Uncover the performance issues and website errors impacting CX and end-to-end availability, that no other approach can find.
Faster, smarter error detection & resolution
Detect CX, website performance issues and errors faster. True customer-centric metrics equip your team with evidence to verify, prioritise, and resolve incidents quickly—minimising disruption and downtime.
No developer time required. We handle the complexity
No software to install, no scripts to write or maintain plus ongoing proactive collaboration, for your peace of mind. Free-up tech resources to focus on developing your website.
Protect your revenue and your brand
Deliver seamless customer experience, maximise website performance and holistic availability across user journeys. Optimise customer experience to keep customers returning, protect revenue and safeguard your brand.
Don't take our word for it
Marcus Liberman
Head of IT Operations, Boden
“ThinkTRIBE's customer journey monitoring helps us to ensure that our websites operate at full capacity alongside all connected systems. There’s no better way to check how the customer is experiencing our sites than ThinkTRIBE – it’s simply not feasible for us to check the sites all day, every day. ThinkTRIBE works 24/7 so we don’t have to – we can then react when it raises an alert.”
Joe Doherty, Kitbag
Data Manager
“It's important that we're able to dynamically track our customer journeys, randomly selecting products and features. We previously monitored static journeys and didn’t capture a lot of CX problems, resulting in hours or days of downtime in parts of our websites. We rely heavily on thinkTRIBE as downtime means lost revenue and damage to brand image for all our partners.”
Isabel Gibson - Ted Baker
Ecommerce Service Delivery Manager
“We continue to work collaboratively with thinkTribe to monitor our website performance. Their 24/7 monitoring instantly captures any DX issues and most importantly, the impact these could be having to our eCommerce trade. Their customer service and engagement levels are outstanding, and the team always make themselves available to help where and when they can. thinkTribe is a very valuable extension to our Support Teams here at Ted.”
