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Digital Customer Experience Blog


The high cost of hidden flaws in luxury online retail - replatforming risks
What happens when high-end eCommerce meets high traffic—and hidden API flaws?
Louise Arnold
Apr 93 min read


From kit launch to ticket sales: Top 6 website mistakes football clubs make before high traffic events
Launching a new kit isn’t just about the shirt — it’s about the experience and the digital journey has become crucial to kit launch...
Louise Arnold
Apr 23 min read


Optimising SaaS customer experience to drive retention & growth
If you manage a SaaS platform, you already know that customer retention is key to long-term success. But keeping customers happy isn’t...
Louise Arnold
Mar 133 min read


Why autoscaling is no substitute for Load Testing: How Premier League Club avoids kit launch chaos
Don't let cloud autoscaling lead you into a false sense of security. It's not a substitute for Load Testing
Louise Arnold
Mar 53 min read


How thinkTRIBE boosts SaaS CX & developer productivity for The Access Group
Smarter Monitoring, Happier Customers In the world of SaaS, keeping customers happy means ensuring your software runs smoothly—at every...
Louise Arnold
Mar 22 min read


Key considerations for evaluating the ROI of CX SaaS Solutions
How customer-centric managed services maximise business outcomes When it comes to investing in a fully managed digital CX and performance...
Louise Arnold
Jan 213 min read


Protect your GRR: Why true CX visibility is key to SaaS success
Discover the importance of true CX visibility for SaaS success. Learn how real-world monitoring can protect your GRR and ensure seamless CX
Louise Arnold
Dec 5, 20243 min read


Unveiling ThinkTribe's Strategic Advisory Board. Driving growth and shaping the future of digital CX management
ThinkTribe Ltd, the UKs leading provider of managed digital CX 24/7 management services announced the formation of its Strategic...
Louise Arnold
Nov 7, 20242 min read


Essential criteria for a successful Load Testing solution - from real-world insights to live adjustments
We take a look at the essential features your Load Testing needs to meet the complexity of modern websites.
Louise Arnold
Oct 20, 20243 min read


Eliminate eCommerce friction and website errors leading to lost revenue
How to reveal and streamline the resolution of eCommerce errors In today’s competitive eCommerce environment, customer experience is a...
Louise Arnold
Sep 17, 20243 min read


How to elevate eCommerce CX, prevent lost sales and boost conversions at peak
The Holiday Season presents huge opportunities for eCommerce businesses but failing to prepare can result in lost revenue and brand damage.
Louise Arnold
Sep 10, 20243 min read


Optimise Football eCommerce with Digital CX Intelligence Monitoring
At thinkTRIBE, we work with Premier League football clubs, helping optimise customer experience for football eCommerce.
Louise Arnold
Jul 11, 20243 min read


The double-edged sword of beauty eCommerce: Innovation versus DX risk
In the fast-paced world of online beauty retail, embracing innovation has always been essential. Technologies like Virtual Reality and...
Louise Arnold
Jun 6, 20243 min read


Flawless eCommerce experience on a global scale: Boden’s success with ThinkTribe
Boden, leading UK online fashion retailer, relies on ThinkTribe’s digital customer experience monitoring to ensure smooth performance...
Louise Arnold
May 23, 20241 min read


Uncovering the hidden causes of digital CX friction & lost sales
Are you overlooking the hidden obstacles impacting digital experience (DX) and leading to lost sales? Beneath the surface of your digital...
Louise Arnold
Apr 11, 20242 min read
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