Digital Customer Experience Blog

AI isn’t just influencing discovery, it’s changing digital commerce journeys and how traffic behaves on site. This article explores what’s actually changing, and why variability matters more for digital teams.

Christmas 2025 marked a turning point where AI-assisted discovery and early agentic commerce began to influence how people shop, and how ecommerce teams measure success.

Announcing our new PME API: automate maintenance exclusions, integrate with your release tools, and help teams work smarter with clean KPIs.

We’re rolling out intelligent AI features that add automation, boost efficiency, and uncover deeper insights — all without losing the human support our clients value.

AI is reshaping how customers discover and buy. Learn how digital maturity, data intelligence and agentic commerce are redefining eCommerce success, and how online retailers can prepare for an AI-driven future.

Discover the hidden CX issues that cost members and revenue plus common digital pitfalls and how to prepare your gym website for peak.

Ease the challenges of frequent releases with smarter release monitoring tools. Avoid false alerts, and spot regressions faster to protect CX & website performance.

How APIs automate downtime exclusions integrate with CI/CD pipelines and Splunk, cut false alerts, and help DevOps teams work smarter during software releases.

Learn how to keep CI/CD pipelines fast and resilient whilst protecting CX. How shift-left monitoring helps teams work smarter, release faster and reduce risk.

Real-world load testing of a composable commerce storefront before BFCM uncovered hidden autoscaling risks and CX issues under peak traffic.

In Part 2 of our Agentic Commerce Series, learn 7 practical steps to prepare your ecommerce store for AI agent customers. Discover Model Context Protocol, agent-to-agent commerce, and how to optimise for machine buyers.

Is Agentic Commerce hype or the future of eCommerce? Explore how AI agents are already reshaping retail and why brands should start paying attention now.

AI scraping is putting a strain on GLAM and publishing websites, degrading CX and undermining open access. Explore the causes, consequences, and what comes next.

AI brings powerful enhancements to eCommerce — but also new risks. Learn how to uncover hidden failures before they hurt CX, conversions, or NPS.