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Digital Customer Experience Blog

Insights, tips and resources to help you measure and maximise digital customer experience. How to minimise CX friction and reduce online abandonment with real-world CX visibility and a customer-centric approach.

Latest posts

Is your load testing fit for purpose?

Against the backdrop of this year’s turbulent retail landscape, we’ve seen the emergence of unprecedented opportunities for savvy online brands. Many retailers formerly focused predominantly…

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Black Friday 2020

Black Friday was always going to be different to every one before – Covid determined that it would be bigger than ever, against the drop…

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