Digital Customer Experience Blog

Louise Arnold

Sep 173 min read

Eliminate eCommerce friction and website errors leading to lost revenue

How to reveal and streamline the resolution of eCommerce errors In today’s competitive eCommerce environment, customer experience is a...

Louise Arnold

Jul 113 min read

Optimise Football eCommerce with Digital CX Intelligence

Digital transformation is revolutionising the way fans interact with their favourite football clubs. How can you ensure seamless Digital CX?

Louise Arnold

Jun 63 min read

The double-edged sword of beauty eCommerce: Innovation versus DX risk

In the fast-paced world of online beauty retail, embracing innovation has always been essential. Technologies like Virtual Reality and...

Louise Arnold

May 231 min read

Flawless eCommerce experience on a global scale: Boden’s success with ThinkTribe

Boden, leading UK online fashion retailer, relies on ThinkTribe’s digital customer experience monitoring to ensure smooth performance...

Louise Arnold

Apr 112 min read

Uncovering the hidden causes of digital CX friction & lost sales

Are you overlooking the hidden obstacles impacting digital experience (DX) and leading to lost sales? Beneath the surface of your digital...

Louise Arnold

Mar 272 min read

Ensuring seamless checkout experience for football kit launch success

For any football club, unveiling a new kit marks a significant milestone in the calendar. But amidst the excitement of the launch, how...