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Digital Customer Experience Blog


Water company contact centre: optimising performance in peak traffic conditions
We recently worked with a water company that was rolling out a new customer contact centre to act as a central hub from which to manage...
Louise Arnold
Aug 16, 20202 min read

The API revolution – Why APIs are so critical to UX & web performance
The API Revolution Application Program Interfaces (APIs) have always been at the core of application development but as mobile usage has...
Louise Arnold
Mar 27, 20183 min read
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