Digital Customer Experience Blog

Louise Arnold

Sep 173 min read

Eliminate eCommerce friction and website errors leading to lost revenue

How to reveal and streamline the resolution of eCommerce errors In today’s competitive eCommerce environment, customer experience is a...

Louise Arnold

Sep 103 min read

How to elevate eCommerce CX, prevent lost sales and boost conversions at peak

The Holiday Season presents huge opportunities for eCommerce businesses but failing to prepare can result in lost revenue and brand damage.

Louise Arnold

Jun 63 min read

The double-edged sword of beauty eCommerce: Innovation versus DX risk

In the fast-paced world of online beauty retail, embracing innovation has always been essential. Technologies like Virtual Reality and...

Louise Arnold

May 231 min read

Flawless eCommerce experience on a global scale: Boden’s success with ThinkTribe

Boden, leading UK online fashion retailer, relies on ThinkTribe’s digital customer experience monitoring to ensure smooth performance...