Digital Customer Experience Blog

As retailers double down on digital ahead of an almost fully-online Black Friday in lockdown, our very own Alistair Morrison sits down...

In the topsy-turvy world of Covid-19, there’s much talk of adapting to a ‘new normal’ – not just for a few weeks or months, but for the...

Testing times for ecommerce businesses You don’t need us to tell you that ecommerce businesses are facing the most challenging of times....

Who is best placed to test your ecommerce platform and ensure your customers get the best possible online experience? This is a question...

Despite the rising popularity of influencer marketing as a sales channel by retailers and brands – with spend on influencer marketing...

Gone are the days when website testing meant a four-week code lockdown before peak trading. The ecommerce sector is so dynamic now that...

Many businesses – even those who successfully trade online – are struggling to stay profitable in the current economic conditions. At the...

Black Friday is just around the corner While most people have only just shaken the last grains of sand from their flip-flops and packed...

With Black Friday just around the corner will your ecommerce site be ready to handle the holiday traffic? Our infographic explains the...

How to meet today’s complex ecommerce demands with confidence Keeping up with the Joneses As online shopping habits change and grow,...

Life in the slow lane? There’s plenty to consider when managing your ecommerce site, but perhaps the provision of an effortless,...

Apple Pay launches in the UK and it’ll be interesting to see how it takes off. As well as allowing people to pay for items in store,...

Online shopping set to double in largest markets by 2018 UK retail brands are strong abroad and have the greatest potential for...

How vulnerable is your site? More often than not, the performance problems we see with a company’s web and mobile eCommerce site are due...

In part 1 of this blog we talked about the challenges of sustaining user experience when migrating platform. While migration may offer...

Is the grass always greener? The level of customer service expected by online consumers is set high and growing fast driven by rapid...