Digital Customer Experience Blog

Louise Arnold

Nov 3, 20213 min read

The cost of peak performance

As retailers enter the peak weeks of the Golden Quarter, it’s fair to say that the stakes have never been higher. This year has forced a...

Louise Arnold

Sep 17, 20203 min read

What’s the real cost of failing to test?

Going for gold Online businesses have been on something of a rollercoaster ride over the last six months, as consumers have embraced the...

Louise Arnold

Jun 23, 20201 min read

Measuring performance in a headless world with Amplience

There are a lot of questions when it comes to implementing a headless architecture. We’ve teamed up with Amplience to create a short Q&A...

Louise Arnold

Jun 9, 20202 min read

Web functionality: how do you ensure new features don’t negatively impact the CX?

The events of the last year have presented businesses with a plethora of challenges and opportunities – not least the imperative to...

Louise Arnold

Feb 9, 20202 min read

Prioritise the customer experience to gain a competitive edge

The economic landscape is shifting more rapidly than ever before. As online stores aggressively vie for business in a crowded market...

Louise Arnold

Feb 9, 20201 min read

Maintaining Your CX In The Ever Changing World of Digital Transformation! – Deri Jones

Founder and CEO of thinkTRIBE Deri Jones, talks to Segmentify about how we can rest in bed at night knowing our sites are still...