Digital Customer Experience Blog

Video replay errors to get to the root of website performance problems

Louise Arnold

Nov 3, 20162 min read

Video replay errors to get to the root of website performance problems

Getting to the bottom of web performance problems can be tricky… If you or your team are responsible for resolving web problems quickly...

Is your travel booking website primed to handle the New Year peak?

Louise Arnold

Oct 31, 20163 min read

Is your travel booking website primed to handle the New Year peak?

Post-Christmas peak As we approach the end of the year, most of us will find ourselves reflecting on the events of a turbulent 2016 and...

Inside Google’s new report the business impact of slow mobile performance

Louise Arnold

Oct 4, 20162 min read

Inside Google’s new report the business impact of slow mobile performance

The impact of poor mobile performance With mobile now accounting for the majority online browsing and sales, businesses are under...

It’s not too late to prepare for Black Friday success!

Louise Arnold

Sep 28, 20163 min read

It’s not too late to prepare for Black Friday success!

Black Friday is just around the corner While most people have only just shaken the last grains of sand from their flip-flops and packed...

thinkTRIBE’s roundtable prompts debate around how best to manage third parties

Louise Arnold

Sep 21, 20162 min read

thinkTRIBE’s roundtable prompts debate around how best to manage third parties

It’s always beneficial getting round the table to share our ideas with a view to creating even better systems and processes as we move...

Load test preparation – how to establish successful outcomes before testing

Louise Arnold

Aug 16, 20163 min read

Load test preparation – how to establish successful outcomes before testing

Think about what success looks like Experience shows us that effective load testing can lead to significant improvements in web...

Infographic: Seven Steps to Stellar Black Friday Web Performance

Louise Arnold

Jul 4, 20161 min read

Infographic: Seven Steps to Stellar Black Friday Web Performance

With Black Friday just around the corner will your ecommerce site be ready to handle the holiday traffic? Our infographic explains the...

ASOS.com website outage lasts overnight – lessons to be learned from ASOS outage

Louise Arnold

Jun 24, 20165 min read

ASOS.com website outage lasts overnight – lessons to be learned from ASOS outage

Update: the site came back 8pm Friday 24th after 24 hours: but still no public statement as to what happened: Monday 10am). For the...

thinkTRIBE’s roundtable sparks lively discussions on peak traffic preparation

Louise Arnold

Jun 20, 20162 min read

thinkTRIBE’s roundtable sparks lively discussions on peak traffic preparation

If there’s one thing even more rewarding than collaborating with clients to develop a web performance strategy that really works, it’s...

The secret to Black Friday success it’s never too early to get your ducks in a row – load test early

Louise Arnold

Jun 15, 20164 min read

The secret to Black Friday success it’s never too early to get your ducks in a row – load test early

A record-breaking £1.1bn was spent with UK online retailers over the course of Black Friday 2015, up more than 30% on the previous year’s...

How to avoid the pain of third-party online performance issues

Louise Arnold

May 24, 20163 min read

How to avoid the pain of third-party online performance issues

Are you fed up with taking the blame when third-party solutions adversely impact the user experience? With websites offering increasingly...

Why online business can no longer afford to ignore mobile performance

Louise Arnold

May 9, 20163 min read

Why online business can no longer afford to ignore mobile performance

Mobile overtakes desktop for online sales Online shopping in the UK reached a milestone recently with the news that online retail sales...

The most common load testing mistakes and how to avoid them

Louise Arnold

Apr 1, 20163 min read

The most common load testing mistakes and how to avoid them

Prepare for success – ensuring optimum customer experience for new launches and peak online traffic Load testing can have a...

How load testing drives best business practice (but only if you build it into your development proce

Louise Arnold

Feb 24, 20163 min read

How load testing drives best business practice (but only if you build it into your development proce

In our last blog we discussed the top reasons for load testing your website or ecommerce platform. In this post we explore best practice...

Is your travel site ready for the holiday rush? Last minute performance tips

Louise Arnold

Nov 30, 20153 min read

Is your travel site ready for the holiday rush? Last minute performance tips

Tinsel, turkey and travel… For most Brits, the Christmas double issue of the Radio Times, its two-week TV schedule bisected by a thickly...

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