Digital Customer Experience Blog

A record-breaking £1.1bn was spent with UK online retailers over the course of Black Friday 2015, up more than 30% on the previous year’s...

Are you fed up with taking the blame when third-party solutions adversely impact the user experience? With websites offering increasingly...

Mobile overtakes desktop for online sales Online shopping in the UK reached a milestone recently with the news that online retail sales...

Prepare for success – ensuring optimum customer experience for new launches and peak online traffic Load testing can have a...

In our last blog we discussed the top reasons for load testing your website or ecommerce platform. In this post we explore best practice...

Tinsel, turkey and travel… For most Brits, the Christmas double issue of the Radio Times, its two-week TV schedule bisected by a thickly...

How to meet today’s complex ecommerce demands with confidence Keeping up with the Joneses As online shopping habits change and grow,...

Also see: Black Friday 2016 – today’s failures of CX, page errors and lost revenue Black Friday website crashes 2014 Whilst monitoring...

Life in the slow lane? There’s plenty to consider when managing your ecommerce site, but perhaps the provision of an effortless,...

Apple Pay launches in the UK and it’ll be interesting to see how it takes off. As well as allowing people to pay for items in store,...

Online shopping set to double in largest markets by 2018 UK retail brands are strong abroad and have the greatest potential for...

For the second time in 8 months, the DVLA website crashed, on the day a new ‘view your licence’ scheme came into effect as paper...

How vulnerable is your site? More often than not, the performance problems we see with a company’s web and mobile eCommerce site are due...

It’s been a busy few months on the horse racing scene with The Cheltenham Gold Cup in March and Aintree’s Grand National last month. This...

Part 1 of our CDN performance blog looked at how Content Distribution Networks (CDNs) can affect website performance. Here in Part 2 we...