Digital Customer Experience Blog

Lessons to be learnt from the Argos website failure

Louise Arnold

Oct 29, 20144 min read

Lessons to be learnt from the Argos website failure

Let’s be honest and not pretend that websites failing is a shock (the BBC just wrote: Argos faces glitches after website update ) – they...

Louise Arnold

Oct 1, 20144 min read

DVLA website crash – there’s no excuse

When traditional load testing just isn’t enough (updated 19 Nov 2014) Today’s online car tax web failure left people waiting up to 90...

Louise Arnold

Aug 14, 20143 min read

Taking a Gamble on Your In-Play?

Book makers know about betting, but they need not gamble on their content delivery. It doesn’t seem long ago I was watching the World Cup...

Overcoming today’s website performance challenges

Louise Arnold

May 15, 20142 min read

Overcoming today’s website performance challenges

One of the dilemmas I often discuss with clients is how they can protect their brand and deliver a great customer experience whilst...

Predicting next years website traffic – and Load testing realism

Louise Arnold

Nov 29, 20133 min read

Predicting next years website traffic – and Load testing realism

If you want to ensure trouble-free growth in your web traffic next year: there’s a helpful article at eConsultancy : How can you...

Hybris – bought by SAP – my Hybris Performance Optimisation thoughts

Louise Arnold

Aug 23, 20132 min read

Hybris – bought by SAP – my Hybris Performance Optimisation thoughts

Hybris is a widely eCommerce platform – a nice example of a European software company doing well. We’ve seen it in use at a number of our...

Louise Arnold

Mar 4, 20134 min read

3 Website Performance Testing Mistakes To Avoid

As long as there has been software, there has been testing. Good testing has always been centred on the business outcomes. It’s not just...

Solve Tech Team Dilemmas With Realistic User Journey Monitoring On Your Website

Louise Arnold

Oct 17, 20125 min read

Solve Tech Team Dilemmas With Realistic User Journey Monitoring On Your Website

There’s a common theme in the world of technology, that mirrors wider life. Whilst some in the real world will argue about the best...

Olympic Ticket “Out of Stock” problem – User Experience lessons

Louise Arnold

Aug 3, 20123 min read

Olympic Ticket “Out of Stock” problem – User Experience lessons

People have reported widespread CX problems in trying to buy tickets this week, during the running of the London Olympics, and Graham...

Keeping It Real: Avoiding Pitfalls When Load Testing Websites Using A CDN

Louise Arnold

May 3, 20126 min read

Keeping It Real: Avoiding Pitfalls When Load Testing Websites Using A CDN

There was a time when doing a Website Load Test for a client using a Content Distribution Network ( CDN ) was an infrequent activity,...

Last Mile monitoring your website – what to avoid and why

Louise Arnold

Mar 9, 20123 min read

Last Mile monitoring your website – what to avoid and why

Some phrases and concepts cause a lot of confusion and take up so much time, when planning website performance management projects....

The Fallacy Of One-Page Website Performance Optimisation

Louise Arnold

Jan 16, 20125 min read

The Fallacy Of One-Page Website Performance Optimisation

I get to sit in on a lot of meetings with clients, who are looking to improve the ROI of their websites. The most interesting ones are...

QA is not software testing: Quality is your Users Experience

Louise Arnold

Oct 11, 20113 min read

QA is not software testing: Quality is your Users Experience

It was an interesting day out Thursday at the I qnite London QA and Software Testing Conference 2011. An opportunity to bump into some...

Web site failures – expect the unexpected

Louise Arnold

Aug 25, 20104 min read

Web site failures – expect the unexpected

As web performance testers, we regularly see subtle technical issues cause substantial failures in website user journeys -we expect the...

The Marketers new badge of success – the site crashed!

Louise Arnold

Jul 22, 20103 min read

The Marketers new badge of success – the site crashed!

Interesting bit of marketing spin this week from Marie Claire magazine – who reckon that their latest recommended must-have beauty...

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