Digital Customer Experience Blog

In part 1 of this blog we talked about the challenges of sustaining user experience when migrating platform. While migration may offer...

Is the grass always greener? The level of customer service expected by online consumers is set high and growing fast driven by rapid...

Maximising websites for today’s tech savvy travellers It’s a busy month at thinkTRIBE. As well as exhibiting at IRX 2015 , thinkTRIBE’s...

In just two weeks time we’ll be at this year’s  Internet Retailing Expo . It’s the biggest dedicated event for multichannel and...

Amazon sellers experience the downside of dynamic pricing Having just come from a conference call on a project where  User Journey...

Also see: Black Friday 2016 – today’s failures of CX, page errors and lost revenue Black Friday 2015: analysis of website failures. What...

Let’s be honest and not pretend that websites failing is a shock (the BBC just wrote: Argos faces glitches after website update ) – they...

When traditional load testing just isn’t enough (updated 19 Nov 2014) Today’s online car tax web failure left people waiting up to 90...

Book makers know about betting, but they need not gamble on their content delivery. It doesn’t seem long ago I was watching the World Cup...

One of the dilemmas I often discuss with clients is how they can protect their brand and deliver a great customer experience whilst...

If you want to ensure trouble-free growth in your web traffic next year: there’s a helpful article at  eConsultancy :  How can you...

Hybris is a widely eCommerce platform – a nice example of a European software company doing well. We’ve seen it in use at a number of our...

As long as there has been software, there has been testing. Good testing has always been centred on the business outcomes. It’s not just...

There’s a common theme in the world of technology, that mirrors wider life. Whilst some in the real world will argue about the best...

People have reported widespread CX problems in trying to buy tickets this week, during the running of the London Olympics, and Graham...