DVLA website crash – there’s no excuse
When traditional load testing just isn’t enough (updated 19 Nov 2014) Today’s online car tax web failure left people waiting up to 90...
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Digital Customer Experience Blog
Louise Arnold
Aug 14, 20143 min read
Taking a Gamble on Your In-Play?
Book makers know about betting, but they need not gamble on their content delivery. It doesn’t seem long ago I was watching the World Cup...
Louise Arnold
May 15, 20142 min read
Overcoming today’s website performance challenges
One of the dilemmas I often discuss with clients is how they can protect their brand and deliver a great customer experience whilst...
Louise Arnold
Nov 29, 20133 min read
Predicting next years website traffic – and Load testing realism
If you want to ensure trouble-free growth in your web traffic next year: there’s a helpful article at eConsultancy : How can you...
Louise Arnold
Aug 23, 20132 min read
Hybris – bought by SAP – my Hybris Performance Optimisation thoughts
Hybris is a widely eCommerce platform – a nice example of a European software company doing well. We’ve seen it in use at a number of our...
Louise Arnold
Mar 4, 20134 min read
3 Website Performance Testing Mistakes To Avoid
As long as there has been software, there has been testing. Good testing has always been centred on the business outcomes. It’s not just...
Louise Arnold
Oct 17, 20125 min read
Solve Tech Team Dilemmas With Realistic User Journey Monitoring On Your Website
There’s a common theme in the world of technology, that mirrors wider life. Whilst some in the real world will argue about the best...
Louise Arnold
Aug 3, 20123 min read
Olympic Ticket “Out of Stock” problem – User Experience lessons
People have reported widespread CX problems in trying to buy tickets this week, during the running of the London Olympics, and Graham...
Louise Arnold
May 3, 20126 min read
Keeping It Real: Avoiding Pitfalls When Load Testing Websites Using A CDN
There was a time when doing a Website Load Test for a client using a Content Distribution Network ( CDN ) was an infrequent activity,...
Louise Arnold
Mar 9, 20123 min read
Last Mile monitoring your website – what to avoid and why
Some phrases and concepts cause a lot of confusion and take up so much time, when planning website performance management projects....
Louise Arnold
Jan 16, 20125 min read
The Fallacy Of One-Page Website Performance Optimisation
I get to sit in on a lot of meetings with clients, who are looking to improve the ROI of their websites. The most interesting ones are...
Louise Arnold
Oct 11, 20113 min read
QA is not software testing: Quality is your Users Experience
It was an interesting day out Thursday at the I qnite London QA and Software Testing Conference 2011. An opportunity to bump into some...
Louise Arnold
Aug 25, 20104 min read
Web site failures – expect the unexpected
As web performance testers, we regularly see subtle technical issues cause substantial failures in website user journeys -we expect the...
Louise Arnold
Jul 22, 20103 min read
The Marketers new badge of success – the site crashed!
Interesting bit of marketing spin this week from Marie Claire magazine – who reckon that their latest recommended must-have beauty...
Louise Arnold
Jun 30, 20102 min read
Online Retailing – cautious about the future?
“We won’t see retailers that don’t have transactional websites in 10 years time” Internet Retailing Magazine write in The Key To Retail...
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