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Digital Customer Experience Blog

Platform migration Part 1: The challenges of sustaining user experience.
Is the grass always greener? The level of customer service expected by online consumers is set high and growing fast driven by rapid...
Louise Arnold
Mar 23, 20153 min read

24/7 Multichannel Travel Masterclass/Workshop
Maximising websites for today’s tech savvy travellers It’s a busy month at thinkTRIBE. As well as exhibiting at IRX 2015 , thinkTRIBE’s...
Louise Arnold
Mar 11, 20152 min read

Join us at IRX 2015: Tips, tricks and best practise examples for succeeding in Multichannel Retail
In just two weeks time we’ll be at this year’s Internet Retailing Expo . It’s the biggest dedicated event for multichannel and...
Louise Arnold
Mar 10, 20152 min read


What can be learnt from Amazon’s website price glitch – everything a penny?
Amazon sellers experience the downside of dynamic pricing Having just come from a conference call on a project where User Journey...
Louise Arnold
Dec 15, 20143 min read


Black Friday website crashes: Boots, Tesco, ASOS, Net-a-Porter, TopShop
Also see: Black Friday 2016 – today’s failures of CX, page errors and lost revenue Black Friday 2015: analysis of website failures. What...
Louise Arnold
Nov 28, 20144 min read


Lessons to be learnt from the Argos website failure
Let’s be honest and not pretend that websites failing is a shock (the BBC just wrote: Argos faces glitches after website update ) – they...
Louise Arnold
Oct 29, 20144 min read


DVLA website crash – there’s no excuse
When traditional load testing just isn’t enough (updated 19 Nov 2014) Today’s online car tax web failure left people waiting up to 90...
Louise Arnold
Oct 1, 20144 min read


Taking a Gamble on Your In-Play?
Book makers know about betting, but they need not gamble on their content delivery. It doesn’t seem long ago I was watching the World Cup...
Louise Arnold
Aug 14, 20143 min read


Overcoming today’s website performance challenges
One of the dilemmas I often discuss with clients is how they can protect their brand and deliver a great customer experience whilst...
Louise Arnold
May 15, 20142 min read

Predicting next years website traffic – and Load testing realism
If you want to ensure trouble-free growth in your web traffic next year: there’s a helpful article at eConsultancy : How can you...
Louise Arnold
Nov 29, 20133 min read

Hybris – bought by SAP – my Hybris Performance Optimisation thoughts
Hybris is a widely eCommerce platform – a nice example of a European software company doing well. We’ve seen it in use at a number of our...
Louise Arnold
Aug 23, 20132 min read
3 Website Performance Testing Mistakes To Avoid
As long as there has been software, there has been testing. Good testing has always been centred on the business outcomes. It’s not just...
Louise Arnold
Mar 4, 20134 min read


Solve Tech Team Dilemmas With Realistic User Journey Monitoring On Your Website
There’s a common theme in the world of technology, that mirrors wider life. Whilst some in the real world will argue about the best...
Louise Arnold
Oct 17, 20125 min read


Olympic Ticket “Out of Stock” problem – User Experience lessons
People have reported widespread CX problems in trying to buy tickets this week, during the running of the London Olympics, and Graham...
Louise Arnold
Aug 3, 20123 min read

Keeping It Real: Avoiding Pitfalls When Load Testing Websites Using A CDN
There was a time when doing a Website Load Test for a client using a Content Distribution Network ( CDN ) was an infrequent activity,...
Louise Arnold
May 3, 20126 min read
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