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Digital Customer Experience Blog
Louise Arnold
Dec 19, 20222 min read
Taylor Swift and Peter Kay ticket sites crash due to high demand
It’s one thing to have a bad day at work. It’s something else entirely for that bad day to result in a special hearing in the US Senate....
Louise Arnold
Nov 14, 20222 min read
Selling event tickets online? Be ready for peak traffic.
Hosting an event can be one of the most exciting and nerve racking experiences a business can do! It’s exciting to bring people together,...
Louise Arnold
Nov 9, 20222 min read
New Website for Christmas Online Shopping?
Make sure your website migration doesn’t put you on the naughty list! Just in case you missed it or were trying to avoid it, Christmas...
Louise Arnold
Oct 17, 20222 min read
Avoid bumps in the road – follow your web customer journey.
The main thing we hear in B2B and B2C these days is how to use SEO to create unique content that keeps businesses relevant. While this is...
Louise Arnold
Oct 14, 20222 min read
Black Friday website problems in 2021? Make sure it doesn’t happen in 2022.
Mass outages are less frequent now than they used to be, thanks mainly to improvements in website design and the use of scalable...
Louise Arnold
Sep 21, 20222 min read
Core web vitals testing – Why UX Metrics are essential
Core web vitals testing, sounds complex, but Google’s set of metrics have been developed to aid website developers to understand and...
Louise Arnold
Sep 20, 20222 min read
Tools for monitoring website performance – Smooth and efficient browsing for your customers
The feedback every website owner wants to hear is that their customer’s journeys on their website are smooth, quick and conclude with the...
Louise Arnold
Aug 30, 20222 min read
CX Mobile Monitoring – Keeping your most immediate customers loyal
We live in a world where the majority of us have a mobile phone almost permanently guled to our hand.!We use our mobile phones for pretty...
Louise Arnold
Aug 11, 20222 min read
Last Minute Holiday Booking Surge – is your travel site ready?
The UK is still on tenterhooks, awaiting for what seems like the forever changing Covid rules landscape when it comes to travelling...
Louise Arnold
Jul 25, 20222 min read
The 503 error code no website owner wants to see
The 503 error code no website owner wants to see As an online consumer we’ve all had those frustrating moments when you visit a...
Louise Arnold
Jul 25, 20222 min read
The UK online sales peak isn’t going anywhere…make sure you don’t either!
The UK online sales peak isn’t going anywhere…make sure you don’t either! The pandemic lockdowns saw an overnight spike in UK online...
Louise Arnold
Jun 30, 20222 min read
iOS vs Android – make sure your site has peak performance on both!
With 99% of the UK population owning a mobile device, it’s important to know that your site is mobile friendly throughout and able to...
Louise Arnold
Jun 22, 20222 min read
New Product Launch? Will your site survive the rush?
When a new product launch is on the table, we all know and follow our tried and tested tick list to make it a roaring success. The months...
Louise Arnold
Jun 9, 20222 min read
We can help you gain visibility of customer-impacting issues
The world of e-commerce continues to benefit from the post COVID-19 digital boom. While global lockdowns and restrictions were in place,...
Louise Arnold
May 30, 20222 min read
Identifying the root causes of performance problems on your website
Is your website experiencing performance problems? Are you losing customer sales due to prolonged loading times? Is your site displaying...
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