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Digital Customer Experience Blog
The cost of peak performance
As retailers enter the peak weeks of the Golden Quarter, it’s fair to say that the stakes have never been higher. This year has forced a...
Louise Arnold
Nov 3, 20213 min read
How to get your departments working together towards one goal
There’s a story in everything. There’s one behind your business, one behind each of your customers, and there’s one hidden in your...
Louise Arnold
Oct 26, 20212 min read
2020 review- challenges and opportunities we’ve witnessed over the past twelve months
Each year I sit down and reflect on some of the challenges and opportunities we’ve witnessed over the past twelve months. 2020 has, of...
Louise Arnold
Dec 15, 20203 min read
Is your site suffering from hidden errors?
Take a moment and just picture a lake. Something from a glossy magazine; water as smooth as glass, reflecting the clear blue sky above....
Louise Arnold
Dec 8, 20202 min read
Black Friday 2020
Black Friday was always going to be different to every one before – Covid determined that it would be bigger than ever, against the drop...
Louise Arnold
Nov 27, 20202 min read
Collaboration is the cornerstone for a prosperous peak
Unprecedented is a word we’ve heard perhaps a little too often this year, but there’s no escaping the fact that retailers’ preparations...
Louise Arnold
Oct 21, 20205 min read
The beauty of choosing the right digital transformation partner
As the shift to digital has been accelerated by the covid-19 pandemic, ecommerce has remained buoyed as more shoppers continue with the...
Louise Arnold
Oct 7, 20202 min read
Q&A with Fastly – Preparing for Peak
As we approach a critical time for retailers, it’s clearer than ever that this year is simply like no other. During lockdown we’ve seen...
Louise Arnold
Oct 6, 20205 min read
Are you optimising your web monitoring for peak performance?
Get up to speed Any ecommerce business with an eye on the bottom line understands how online performance affects not only the visibility...
Louise Arnold
Sep 29, 20203 min read
What’s the real cost of failing to test?
Going for gold Online businesses have been on something of a rollercoaster ride over the last six months, as consumers have embraced the...
Louise Arnold
Sep 17, 20203 min read
Talking Performance – Preparing for peak with Tacit Knowledge
With lockdown measures easing but consumer confidence still shaky – the most effective way of trading is still online and forever...
Louise Arnold
Sep 2, 20201 min read
10 ways to streamline your online shopping experience for Black Friday
Black Friday is the busiest shopping day of the year. But this year things are a little different; according to research by ONS most UK...
Louise Arnold
Sep 1, 20206 min read
Water company contact centre: optimising performance in peak traffic conditions
We recently worked with a water company that was rolling out a new customer contact centre to act as a central hub from which to manage...
Louise Arnold
Aug 16, 20202 min read
3 tactics to improve the eCommerce customer experience
Amidst competitive landscapes and changing consumer behaviours, it’s not enough to rely on the quality of your offering. There’s another...
Louise Arnold
Jul 29, 20204 min read
C Suite Sessions with Segmentify
CEO and founder of thinkTRIBE, Deri Jones, has joined forces with Andreas Pouros, CEO and founder of Greenlight Digital to co-chair a...
Louise Arnold
Jul 27, 20201 min read
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