Collaboration is the cornerstone for a prosperous peak
Unprecedented is a word we’ve heard perhaps a little too often this year, but there’s no escaping the fact that retailers’ preparations...
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Digital Customer Experience Blog
Louise Arnold
Oct 7, 20202 min read
The beauty of choosing the right digital transformation partner
As the shift to digital has been accelerated by the covid-19 pandemic, ecommerce has remained buoyed as more shoppers continue with the...
Louise Arnold
Oct 6, 20205 min read
Q&A with Fastly – Preparing for Peak
As we approach a critical time for retailers, it’s clearer than ever that this year is simply like no other. During lockdown we’ve seen...
Louise Arnold
Sep 29, 20203 min read
Are you optimising your web monitoring for peak performance?
Get up to speed Any ecommerce business with an eye on the bottom line understands how online performance affects not only the visibility...
Louise Arnold
Sep 17, 20203 min read
What’s the real cost of failing to test?
Going for gold Online businesses have been on something of a rollercoaster ride over the last six months, as consumers have embraced the...
Louise Arnold
Sep 2, 20201 min read
Talking Performance – Preparing for peak with Tacit Knowledge
With lockdown measures easing but consumer confidence still shaky – the most effective way of trading is still online and forever...
Louise Arnold
Sep 1, 20206 min read
10 ways to streamline your online shopping experience for Black Friday
Black Friday is the busiest shopping day of the year. But this year things are a little different; according to research by ONS most UK...
Louise Arnold
Aug 16, 20202 min read
Water company contact centre: optimising performance in peak traffic conditions
We recently worked with a water company that was rolling out a new customer contact centre to act as a central hub from which to manage...
Louise Arnold
Jul 29, 20204 min read
3 tactics to improve the eCommerce customer experience
Amidst competitive landscapes and changing consumer behaviours, it’s not enough to rely on the quality of your offering. There’s another...
Louise Arnold
Jul 27, 20201 min read
C Suite Sessions with Segmentify
CEO and founder of thinkTRIBE, Deri Jones, has joined forces with Andreas Pouros, CEO and founder of Greenlight Digital to co-chair a...
Louise Arnold
Jul 22, 20202 min read
Ready for the surge?
Launching a new product? Here are some ways to ensure your eCommerce platform is primed and ready for the incoming spike in digital...
Louise Arnold
Jul 20, 20202 min read
How can you protect peak revenue and have 24/7 visibility of customer experience all in one service?
Peak Preparation With a quarter of the UK population – 17.2million consumers – now pledging to now shop solely online , lockdown has...
Louise Arnold
Jul 1, 20202 min read
Monitoring A/B tests to improve diagnostic success rates
Delivering continuous improvement A/B testing should be part and parcel of every brand’s continuous improvement approach to website...
Louise Arnold
Jul 1, 20201 min read
Why concurrent user metrics are no longer good enough
Take two different scenarios; firstly 10,000 concurrent users visiting your home page which is fundamentally static and delivers mainly...
Louise Arnold
Jun 23, 20201 min read
Measuring performance in a headless world with Amplience
There are a lot of questions when it comes to implementing a headless architecture. We’ve teamed up with Amplience to create a short Q&A...
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