Digital Customer Experience Blog

Take two different scenarios; firstly 10,000 concurrent users visiting your home page which is fundamentally static and delivers mainly...

There are a lot of questions when it comes to implementing a headless architecture. We’ve teamed up with Amplience to create a short Q&A...

How many users can complete their various different kinds of user journey : per peak hour? In the real world there will never be 10,000...

The events of the last year have presented businesses with a plethora of challenges and opportunities – not least the imperative to...

With most sporting events – post-Cheltenham – having been suspended for the duration of lockdown, fans who look forward to flagship...

While Coronavirus lockdown may have led to the suspension of most sports in the UK – and the temporary closure of the nation’s betting...

What is A/B testing? Put simply, A/B testing is an evidence-based way of comparing two different versions of a web page (or app) to see...

Monitoring digital performance on your website means you can continue to deliver an outstanding user experience through thick and thin....

In the topsy-turvy world of Covid-19, there’s much talk of adapting to a ‘new normal’ – not just for a few weeks or months, but for the...

Rumour has it that when iconic fashion brand Hermès staged a post-pandemic re-opening of its flagship store in Guangzhou in April, sales...

We might currently be in Covid-19-induced lockdown, but it doesn’t stop us from putting our heads together – virtually, of course – to...

How to manage performance With SAP Hybris 6.7 support reaching end of life in a few months’ time, businesses are already preparing for...

Our first experience with working with KPS was two years ago when one of our clients, the leading bed retailer Dreams, brought us...

Testing times for ecommerce businesses You don’t need us to tell you that ecommerce businesses are facing the most challenging of times....

We have put together some guidance to help you to support online customer journeys and performance if you are experiencing increased...