How can you be more realistic with your load testing?
How many users can complete their various different kinds of user journey : per peak hour? In the real world there will never be 10,000...
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Digital Customer Experience Blog
Louise Arnold
Jun 9, 20202 min read
Web functionality: how do you ensure new features don’t negatively impact the CX?
The events of the last year have presented businesses with a plethora of challenges and opportunities – not least the imperative to...
Louise Arnold
Jun 3, 20203 min read
Testing to deliver optimal UX for online gaming sites
With most sporting events – post-Cheltenham – having been suspended for the duration of lockdown, fans who look forward to flagship...
Louise Arnold
Jun 2, 20203 min read
Don’t gamble with your online performance
While Coronavirus lockdown may have led to the suspension of most sports in the UK – and the temporary closure of the nation’s betting...
Louise Arnold
May 28, 20202 min read
Are you testing your A/B testing?
What is A/B testing? Put simply, A/B testing is an evidence-based way of comparing two different versions of a web page (or app) to see...
Louise Arnold
May 19, 20204 min read
8 reasons why you need synthetic monitoring
Monitoring digital performance on your website means you can continue to deliver an outstanding user experience through thick and thin....
Louise Arnold
May 18, 20202 min read
To queue or not to queue, that is the que(ue)stion!
In the topsy-turvy world of Covid-19, there’s much talk of adapting to a ‘new normal’ – not just for a few weeks or months, but for the...
Louise Arnold
Apr 30, 20203 min read
Get ready for peak revenge!
Rumour has it that when iconic fashion brand Hermès staged a post-pandemic re-opening of its flagship store in Guangzhou in April, sales...
Louise Arnold
Apr 23, 20205 min read
What do you do when peak demand is the new normal?
We might currently be in Covid-19-induced lockdown, but it doesn’t stop us from putting our heads together – virtually, of course – to...
Louise Arnold
Apr 14, 20202 min read
Upgrading to SAP Commerce Cloud v2?
How to manage performance With SAP Hybris 6.7 support reaching end of life in a few months’ time, businesses are already preparing for...
Louise Arnold
Apr 6, 20202 min read
How a project with a leading bed retailer led to a long-term dream tech partnership
Our first experience with working with KPS was two years ago when one of our clients, the leading bed retailer Dreams, brought us...
Louise Arnold
Mar 31, 20202 min read
Rapid response web updates – are you fixing CX problems or making them worse?
Testing times for ecommerce businesses You don’t need us to tell you that ecommerce businesses are facing the most challenging of times....
Louise Arnold
Mar 25, 20202 min read
Experiencing unprecedented demand online?
We have put together some guidance to help you to support online customer journeys and performance if you are experiencing increased...
Louise Arnold
Mar 24, 20203 min read
Are you still testing your own ecommerce platform? Four reasons why it’s time to call in the experts
Who is best placed to test your ecommerce platform and ensure your customers get the best possible online experience? This is a question...
Louise Arnold
Mar 23, 20206 min read
Battling the bots with Netacea
With product roadmaps evolving from learnings during 2020, we look at how tech can help with 2021 challenges. We are joined by Matthew...
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