Digital Customer Experience Blog

Measuring performance in a headless world with Amplience

Louise Arnold

Jun 23, 20201 min read

Measuring performance in a headless world with Amplience

There are a lot of questions when it comes to implementing a headless architecture. We’ve teamed up with Amplience to create a short Q&A...

How can you be more realistic with your load testing?

Louise Arnold

Jun 16, 20202 min read

How can you be more realistic with your load testing?

How many users can complete their various different kinds of user journey : per peak hour? In the real world there will never be 10,000...

Web functionality: how do you ensure new features don’t negatively impact the CX?

Louise Arnold

Jun 9, 20202 min read

Web functionality: how do you ensure new features don’t negatively impact the CX?

The events of the last year have presented businesses with a plethora of challenges and opportunities – not least the imperative to...

Testing to deliver optimal UX for online gaming sites

Louise Arnold

Jun 3, 20203 min read

Testing to deliver optimal UX for online gaming sites

With most sporting events – post-Cheltenham – having been suspended for the duration of lockdown, fans who look forward to flagship...

Don’t gamble with your online performance

Louise Arnold

Jun 2, 20203 min read

Don’t gamble with your online performance

While Coronavirus lockdown may have led to the suspension of most sports in the UK – and the temporary closure of the nation’s betting...

Louise Arnold

May 28, 20202 min read

Are you testing your A/B testing?

What is A/B testing? Put simply, A/B testing is an evidence-based way of comparing two different versions of a web page (or app) to see...

8 reasons why you need synthetic monitoring

Louise Arnold

May 19, 20204 min read

8 reasons why you need synthetic monitoring

Monitoring digital performance on your website means you can continue to deliver an outstanding user experience through thick and thin....

To queue or not to queue, that is the que(ue)stion!

Louise Arnold

May 18, 20202 min read

To queue or not to queue, that is the que(ue)stion!

In the topsy-turvy world of Covid-19, there’s much talk of adapting to a ‘new normal’ – not just for a few weeks or months, but for the...

Louise Arnold

Apr 30, 20203 min read

Get ready for peak revenge!

Rumour has it that when iconic fashion brand Hermès staged a post-pandemic re-opening of its flagship store in Guangzhou in April, sales...

What do you do when peak demand is the new normal?

Louise Arnold

Apr 23, 20205 min read

What do you do when peak demand is the new normal?

We might currently be in Covid-19-induced lockdown, but it doesn’t stop us from putting our heads together – virtually, of course – to...

Louise Arnold

Apr 14, 20202 min read

Upgrading to SAP Commerce Cloud v2?

How to manage performance With SAP Hybris 6.7 support reaching end of life in a few months’ time, businesses are already preparing for...

How a project with a leading bed retailer led to a long-term dream tech partnership

Louise Arnold

Apr 6, 20202 min read

How a project with a leading bed retailer led to a long-term dream tech partnership

Our first experience with working with KPS was two years ago when one of our clients, the leading bed retailer Dreams, brought us...

Rapid response web updates – are you fixing CX problems or making them worse?

Louise Arnold

Mar 31, 20202 min read

Rapid response web updates – are you fixing CX problems or making them worse?

Testing times for ecommerce businesses You don’t need us to tell you that ecommerce businesses are facing the most challenging of times....

Experiencing unprecedented demand online?

Louise Arnold

Mar 25, 20202 min read

Experiencing unprecedented demand online?

We have put together some guidance to help you to support online customer journeys and performance if you are experiencing increased...

Are you still testing your own ecommerce platform? Four reasons why it’s time to call in the experts

Louise Arnold

Mar 24, 20203 min read

Are you still testing your own ecommerce platform? Four reasons why it’s time to call in the experts

Who is best placed to test your ecommerce platform and ensure your customers get the best possible online experience? This is a question...

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