Digital Customer Experience Blog

Who is best placed to test your ecommerce platform and ensure your customers get the best possible online experience? This is a question...

With product roadmaps evolving from learnings during 2020, we look at how tech can help with 2021 challenges. We are joined by Matthew...

Despite the rising popularity of influencer marketing as a sales channel by retailers and brands – with spend on influencer marketing...

When Magento 1 End of Life was announced a couple of years ago, it kickstarted a widespread replatforming movement that’s still ongoing...

Google has confirmed it will soon be applying new speed metrics to its ranking engine – a development that was trialled at the end of...

One of the biggest challenges faced by online brands is matching platforms performance to high user experience (UX) expectations....

Financial Services applications have critical functions to maintain and need to be reliable. They manage the overall storage of sensitive...

Don’t be fooled into thinking that conventional tech team processes will help you find all the online glitches that are losing your...

When it comes to tackling web performance issues, time is of the essence. The longer it takes to diagnose, isolate and resolve glitches,...

The economic landscape is shifting more rapidly than ever before. As online stores aggressively vie for business in a crowded market...

Founder and CEO of thinkTRIBE Deri Jones, talks to Segmentify about how we can rest in bed at night knowing our sites are still...

With retailers braced for the ‘most digital Christmas’ ever, poor user experience in ecommerce journeys could cost retailers £350m in...

Gone are the days when website testing meant a four-week code lockdown before peak trading. The ecommerce sector is so dynamic now that...

Online businesses rely on monitoring web performance to enable the delivery of a consistently good user experience (UX). It’s a mistake,...

For most brands, customer experience has become one of the most important differentiators in a fiercely competitive online environment....