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Digital Customer Experience Blog


Upgrading to SAP Commerce Cloud v2?
How to manage performance With SAP Hybris 6.7 support reaching end of life in a few months’ time, businesses are already preparing for...
Louise Arnold
Apr 14, 20202 min read

How a project with a leading bed retailer led to a long-term dream tech partnership
Our first experience with working with KPS was two years ago when one of our clients, the leading bed retailer Dreams, brought us...
Louise Arnold
Apr 6, 20202 min read


Rapid response web updates – are you fixing CX problems or making them worse?
Testing times for ecommerce businesses You don’t need us to tell you that ecommerce businesses are facing the most challenging of times....
Louise Arnold
Mar 31, 20202 min read

Experiencing unprecedented demand online?
We have put together some guidance to help you to support online customer journeys and performance if you are experiencing increased...
Louise Arnold
Mar 25, 20202 min read

Are you still testing your own ecommerce platform? Four reasons why it’s time to call in the experts
Who is best placed to test your ecommerce platform and ensure your customers get the best possible online experience? This is a question...
Louise Arnold
Mar 24, 20203 min read


Battling the bots with Netacea
With product roadmaps evolving from learnings during 2020, we look at how tech can help with 2021 challenges. We are joined by Matthew...
Louise Arnold
Mar 23, 20206 min read


Traditional advertising remains more effective than social influencer strategies in driving online c
Despite the rising popularity of influencer marketing as a sales channel by retailers and brands – with spend on influencer marketing...
Louise Arnold
Mar 18, 20202 min read


Managing your Magento 1 replatforming project
When Magento 1 End of Life was announced a couple of years ago, it kickstarted a widespread replatforming movement that’s still ongoing...
Louise Arnold
Mar 11, 20203 min read


Another reason to optimise your website: Google’s Web Vital Metrics
Google has confirmed it will soon be applying new speed metrics to its ranking engine – a development that was trialled at the end of...
Louise Arnold
Mar 10, 20203 min read


What are the risks of re-platforming?
One of the biggest challenges faced by online brands is matching platforms performance to high user experience (UX) expectations....
Louise Arnold
Mar 9, 20202 min read


What to consider when load testing financial services
Financial Services applications have critical functions to maintain and need to be reliable. They manage the overall storage of sensitive...
Louise Arnold
Feb 27, 20203 min read


Revealed: Why two thirds of website CX bugs eating away at your conversion rates are hidden…and how
Don’t be fooled into thinking that conventional tech team processes will help you find all the online glitches that are losing your...
Louise Arnold
Feb 20, 20203 min read


Fast forward error resolution with Video Replayer
When it comes to tackling web performance issues, time is of the essence. The longer it takes to diagnose, isolate and resolve glitches,...
Louise Arnold
Feb 12, 20202 min read


Prioritise the customer experience to gain a competitive edge
The economic landscape is shifting more rapidly than ever before. As online stores aggressively vie for business in a crowded market...
Louise Arnold
Feb 9, 20202 min read


Maintaining Your CX In The Ever Changing World of Digital Transformation! – Deri Jones
Founder and CEO of thinkTRIBE Deri Jones, talks to Segmentify about how we can rest in bed at night knowing our sites are still...
Louise Arnold
Feb 9, 20201 min read
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