Digital Customer Experience Blog

With retailers braced for the ‘most digital Christmas’ ever, poor user experience in ecommerce journeys could cost retailers £350m in...

Gone are the days when website testing meant a four-week code lockdown before peak trading. The ecommerce sector is so dynamic now that...

Online businesses rely on monitoring web performance to enable the delivery of a consistently good user experience (UX). It’s a mistake,...

For most brands, customer experience has become one of the most important differentiators in a fiercely competitive online environment....

At thinkTRIBE, we know that load testing can be transformative for the businesses we work with. Often, load testing is the only way to...

Almost three quarters of UK shoppers (72%) think that retailers could do more to make their ecommerce websites more engaging, research...

As seen on retailtechinnovationhub.com There are few signs that the UK consumer’s love affair with Black Friday has worn off. This...

Getting the perfect match We’ve talked a lot in previous blogs about how you can schedule a load testing programme that’s designed to...

Original research of 2,000 UK consumers in thinkTRIBE’s ‘ Preparing for perma-peak: The changing face of the trading calendar ’ report...

Perma Peak As ecommerce is increasingly driven by customer demand rather than the landmarks of the traditional shopping calendar it’s...

It is important to understand the difference between Static User Journeys and SV- Dynamic User Journeys . Static journeys are a generated...

Load testing should never be considered as a one-off process. Even when testing is confined to a specific pre-peak period, retests are...

The customer experience (CX) has come into sharp focus over the last twelve months – not least as one of the best and most authentic ways...

Tribe, a leading web performance and testing service provider, announced its rebrand to thinkTRIBE. Established in 2003 as SciVisum, the...

Poorly optimised websites and inferior online experience could cost UK retailer £10.6 billion in lost revenues in 2019 Original research...