Digital Customer Experience Blog

72% of shoppers feel retailers could do more to make ecommerce sites more engaging

Louise Arnold

Dec 23, 20192 min read

72% of shoppers feel retailers could do more to make ecommerce sites more engaging

Almost three quarters of UK shoppers (72%) think that retailers could do more to make their ecommerce websites more engaging, research...

The results are in! Meet this year’s Black Friday online winners and losers

Louise Arnold

Dec 16, 20193 min read

The results are in! Meet this year’s Black Friday online winners and losers

As seen on retailtechinnovationhub.com There are few signs that the UK consumer’s love affair with Black Friday has worn off. This...

The importance of traffic profiling for load testing

Louise Arnold

Nov 18, 20193 min read

The importance of traffic profiling for load testing

Getting the perfect match We’ve talked a lot in previous blogs about how you can schedule a load testing programme that’s designed to...

The 10 second commerce cliff: slow loading webpages lose customers in just 10 seconds, new research

Louise Arnold

Nov 13, 20192 min read

The 10 second commerce cliff: slow loading webpages lose customers in just 10 seconds, new research

Original research of 2,000 UK consumers in thinkTRIBE’s ‘ Preparing for perma-peak: The changing face of the trading calendar ’ report...

Louise Arnold

Nov 11, 20191 min read

Are you ready for the perma-peak?

Perma Peak As ecommerce is increasingly driven by customer demand rather than the landmarks of the traditional shopping calendar it’s...

Louise Arnold

Nov 7, 20191 min read

Static vs Dynamic Testing

It is important to understand the difference between Static User Journeys and SV- Dynamic User Journeys . Static journeys are a generated...

Louise Arnold

Nov 5, 20191 min read

Load Test early and test often

Load testing should never be considered as a one-off process. Even when testing is confined to a specific pre-peak period, retests are...

Making the customer experience your top priority

Louise Arnold

Oct 20, 20192 min read

Making the customer experience your top priority

The customer experience (CX) has come into sharp focus over the last twelve months – not least as one of the best and most authentic ways...

Scivisum, leading web performance provider, rebrands as thinkTRIBE

Louise Arnold

Oct 18, 20191 min read

Scivisum, leading web performance provider, rebrands as thinkTRIBE

Tribe, a leading web performance and testing service provider, announced its rebrand to thinkTRIBE. Established in 2003 as SciVisum, the...

UK retailers face £10.6bn of lost sales due to poor website experience

Louise Arnold

Oct 15, 20192 min read

UK retailers face £10.6bn of lost sales due to poor website experience

Poorly optimised websites and inferior online experience could cost UK retailer £10.6 billion in lost revenues in 2019 Original research...

Louise Arnold

Sep 26, 20191 min read

Scivisum moves forward with thinkTRIBE

We’re at the beginning of an exciting era – and we want you to be the first to know about our remarkable new thinkTRIBE! So, what’s...

Louise Arnold

Aug 7, 20191 min read

Impact of Third Party Performance

Third party services have become much more prevalent in recent years because they enable online retailers to incorporate critical core...

Successful projects start with great collaborations

Louise Arnold

Aug 6, 20192 min read

Successful projects start with great collaborations

thinkTRIBE recently hosted a Customer 1st / Digital 1st networking event in London alongside Tacit Knowledge and SAP. The event provided...

Optimising web performance with third-party services

Louise Arnold

Jul 17, 20192 min read

Optimising web performance with third-party services

Balancing functionality with performance Few e-commerce sites run without any third-party services – and the more complex the site, the...

Test before the rush – the time for load testing is now!

Louise Arnold

Jul 15, 20193 min read

Test before the rush – the time for load testing is now!

Start thinking ahead for peak period web traffic With the sun shining, Wimbledon fortnight underway and bottles of Pimm’s flying off the...

5 6

8 9