With so many failing ecommerce projects how can you mitigate the risks for successful re-platforming
Ensuring a trouble-free transition for your customers Retailers are losing faith in their ecommerce projects Retailers are losing faith...
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Digital Customer Experience Blog
Louise Arnold
Apr 8, 20193 min read
The Importance of Online Customer Experience
In theory, online businesses and their customers both want the same thing: a frictionless interface that makes it easy to engage in every...
Louise Arnold
Mar 20, 20192 min read
The Road to CX Success
Take one iconic retail venue, one prominent retail business, add a consumer psychologist, mix well and, finally, add a symbol of the...
Louise Arnold
Mar 7, 20193 min read
Why no online business can afford to ignore load testing
Many businesses – even those who successfully trade online – are struggling to stay profitable in the current economic conditions. At the...
Louise Arnold
Feb 4, 20195 min read
Online gambling considerations to enhance user experience and reduce churn
Online gambling and gaming is a fiercely competitive market and any disruption to your users’ online journey can have a massive impact on...
Louise Arnold
Jan 17, 20193 min read
Are you replatforming this year?
Replatforming this year? New year, new platform? With the tinsel packed away for another year, our thoughts naturally turn to...
Louise Arnold
Jan 14, 20196 min read
Six industry trends and challenges for 2019
thinkTRIBE’s CEO Deri Jones, highlights the tech trends that could impact web/app development and digital performance in 2019 and offers...
Louise Arnold
Dec 18, 20184 min read
Top web performance blog topics of 2018
Our top-read blog posts reveal the web performance topics, trends, and advice that you and your peers found the most interesting this...
Louise Arnold
Dec 10, 20184 min read
Five issues that hamper the online travel booking experience
The travel sector has a uniquely complex online booking journey The travel industry has been one of the sectors most significantly...
Louise Arnold
Nov 26, 20186 min read
Black Friday 2018 – today’s problems: lost sales, queues, CX errors, outages and mall shootings �
Updated at 26th November – more on: BorderFree failure, Google Ads failure, HSBC bank failure. Despite some Black Friday problems in the...
Louise Arnold
Nov 23, 20184 min read
Top issues most likely to spark Black Friday eCommerce errors
Set your business up for success this year with our Black Friday tips With the countdown to Black Friday well and truly underway,...
Louise Arnold
Oct 24, 20182 min read
Why booking abandonment rates are so high for online travel
In travel, the digital customer journey is among the longest and most complicated of any online business. Travel websites face huge...
Louise Arnold
Oct 18, 20183 min read
It’s not too late to prepare for Black Friday success
If you took the advice from our blog earlier this year you’ll be reaching the end of your Black Friday preparations by now. But there...
Louise Arnold
Sep 27, 20183 min read
Does managed web monitoring help with your ROI?
In short, yes. Given the importance of online and multi-channel customer experiences and with increased competition and high customer...
Louise Arnold
Aug 13, 20181 min read
Maximising mobile customer experience with Progressive Web Apps – thinkTRIBE Roundtable July 2
Last month a number of thinkTRIBE clients and other representatives from some of the UK’s leading brands, joined us for breakfast and...
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