Digital Customer Experience Blog

Create a better mobile user experience with real browser monitoring

Louise Arnold

Jun 10, 20193 min read

Create a better mobile user experience with real browser monitoring

How to create a better mobile user experience Mobile-first search indexing becomes Google default Everyone at the sharp end of website...

With so many failing ecommerce projects how can you mitigate the risks for successful re-platforming

Louise Arnold

Jun 4, 20193 min read

With so many failing ecommerce projects how can you mitigate the risks for successful re-platforming

Ensuring a trouble-free transition for your customers Retailers are losing faith in their ecommerce projects Retailers are losing faith...

The Importance of Online Customer Experience

Louise Arnold

Apr 8, 20193 min read

The Importance of Online Customer Experience

In theory, online businesses and their customers both want the same thing: a frictionless interface that makes it easy to engage in every...

Louise Arnold

Mar 20, 20192 min read

The Road to CX Success

Take one iconic retail venue, one prominent retail business, add a consumer psychologist, mix well and, finally, add a symbol of the...

Why no online business can afford to ignore load testing

Louise Arnold

Mar 7, 20193 min read

Why no online business can afford to ignore load testing

Many businesses – even those who successfully trade online – are struggling to stay profitable in the current economic conditions. At the...

Online gambling considerations to enhance user experience and reduce churn

Louise Arnold

Feb 4, 20195 min read

Online gambling considerations to enhance user experience and reduce churn

Online gambling and gaming is a fiercely competitive market and any disruption to your users’ online journey can have a massive impact on...

Louise Arnold

Jan 17, 20193 min read

Are you replatforming this year?

Replatforming this year? New year, new platform? With the tinsel packed away for another year, our thoughts naturally turn to...

Six industry trends and challenges for 2019

Louise Arnold

Jan 14, 20196 min read

Six industry trends and challenges for 2019

thinkTRIBE’s CEO Deri Jones, highlights the tech trends that could impact web/app development and digital performance in 2019 and offers...

Louise Arnold

Dec 18, 20184 min read

Top web performance blog topics of 2018

Our top-read blog posts reveal the web performance topics, trends, and advice that you and your peers found the most interesting this...

Five issues that hamper the online travel booking experience

Louise Arnold

Dec 10, 20184 min read

Five issues that hamper the online travel booking experience

The travel sector has a uniquely complex online booking journey The travel industry has been one of the sectors most significantly...

Black Friday 2018 – today’s problems: lost sales, queues, CX errors, outages and mall shootings &#0

Louise Arnold

Nov 26, 20186 min read

Black Friday 2018 – today’s problems: lost sales, queues, CX errors, outages and mall shootings &#0

Updated at 26th November – more on: BorderFree failure, Google Ads failure, HSBC bank failure. Despite some Black Friday problems in the...

Top issues most likely to spark Black Friday eCommerce errors

Louise Arnold

Nov 23, 20184 min read

Top issues most likely to spark Black Friday eCommerce errors

Set your business up for success this year with our Black Friday tips With the countdown to Black Friday well and truly underway,...

Why booking abandonment rates are so high for online travel

Louise Arnold

Oct 24, 20182 min read

Why booking abandonment rates are so high for online travel

In travel, the digital customer journey is among the longest and most complicated of any online business. Travel websites face huge...

It’s not too late to prepare for Black Friday success

Louise Arnold

Oct 18, 20183 min read

It’s not too late to prepare for Black Friday success

If you took the advice from our blog earlier this year you’ll be reaching the end of your Black Friday preparations by now. But there...

Does managed web monitoring help with your ROI?

Louise Arnold

Sep 27, 20183 min read

Does managed web monitoring help with your ROI?

In short, yes. Given the importance of online and multi-channel customer experiences and with increased competition and high customer...

6 7

9 10