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Digital Customer Experience Blog

Insights, tips and resources to help you measure and maximise digital customer experience. How to minimise CX friction and reduce online abandonment with real-world CX visibility and a customer-centric approach.

Latest posts

5th November 2019

Load Test early and test often

The best approach is regular load testing, with increased frequency in the run-up to code lockdown. Load testing should never be considered as a one-off process. Even when testing is confined to a specific pre-peak period, retests are essential to ensure that your changes have been successful.

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20th October 2019

Making the customer experience your top priority

The customer experience (CX) has come into sharp focus over the last twelve months – not least as one of the best and most authentic ways to establish trust, consolidate brand values and drive growth.

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7th August 2019

Impact of Third Party Performance

Third-party services have become much more prevalent in recent years because they enable online retailers to incorporate critical core functionality like analytics or payment processing systems, as well as improving the user experience through personalisation.

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4th June 2019

With so many failing ecommerce projects how can you mitigate the risks for successful re-platforming?

With research showing that retailers expect to encounter project failures it’s important to ensure your next re-platforming project makes the grade. Re-platforming, or platform migration, could be the best way to improve the customer experience but how can you ensure a trouble-free transition?

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