Are you passionate for your field, value working together with others, curious about what you don’t know and have a can do attitude?
We are looking for a Head of Service Delivery to join our leadership team. As Head of Service Development, your primary objective will be to ensure client satisfaction is consistently high and that clients themselves perceive our service is of considerable value to their organization.
Tribe provide the UK’s biggest brands with a true picture of their digital channels’ health, stability and capacity. Tribe support clients in managing digital performance and improving user experience. Tribe bridge the gap between business and technology teams by providing a common language, in depth analysis, intuitive reporting and comprehensive client support.
Based in the historic city of Canterbury, Kent. Our office is 2 minutes from the town centre, bus station, 5 minutes from Canterbury East railway station and 15 minutes from Canterbury West railway station.
You will ensure that Client Liaison, Monitoring and Load Testing Team Leads understand and share your primary objective, and manage and improve their own processes using Key Performance Indicators.
You will ensure delivery processes are streamlined and procedures provide each customer with the same great experience from the initial stage.
You will hold all service departments and employees within the teams to account for carrying out the required processes and tasks and providing great customer service.
You will assess customer feedback and improve procedures to ensure that great customer service is provided at all times; evaluate customer’s experience against customer satisfaction goals and criteria and conduct additional research when scores fall below agreed thresholds
You will ensure processes are efficient and cost-effective; reduce costs when this is possible without affecting the overall customer experience.
You will build partnerships and liaise with other department heads to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
Leadership / people skills:
Analytical / logical skills
Please send us your CV including a statement explaining why you believe you are the best candidate for the role to firstname.lastname@example.org
Closing date for applications is 13 November 2019
Interviews week commencing 2 December 2019