Customer Journey Optimisation

See what the customer sees with our no install managed service

Improve your online customer experience

The primary aim of any online business is to create value in the eyes of your customers, which means leveraging all the user touchpoints your site offers, including the search function, review options and product comparison features, for instance.

The flip side to this approach is that it can affect performance. Simply put, the more content you enable, the more dynamic and complex your website is likely to be – often incorporating multiple third-party components that have to operate seamlessly across a variety of platforms – increasing the risk of CX errors?

In order to support front end customer experience, it’s vital that technical teams can discover the technical root causes of issues flagged up by users, partners or other areas of the business.

Gain insight into online customer experience issues

We browse like a customer would, dynamically choosing pages - giving you continuous insight, all day every day

Enable speedy identification

Get straight to the crucial performance issues impacting your customers

Custom reports and data

Giving insights into customer pain points online and route causes

Share data across the business

Share data across the business in a common language

See what the customer sees

See what the customer saw when an error occurred with video replay of errors

Third party performance

Ability to monitor performance of third party services

Save time and resource with an extension to your technical team

We provide user experience insight as if you were sitting on the shoulders, standing in the trolley or, with the session replay function, viewing the actual screen of the customer.

thinkTribe script and maintain journeys.

Live management of user journeys by a dedicated team of experts.

thinkTribe verify issues and help diagnose root causes.

Cloud-based service with no software to install and no associated disruption to your staff or systems.

Performance data which you can trust & share

Tribe’s uniquely customer-focused approach ensures the most realistic, accurate and comprehensive data on which to base decisions on.

  • Relax in the knowledge that you won’t miss a single issue impacting your customers.
  • Make new feature versus decisions based on hard evidence.
  • Share customer-centric data that’s easily understood across the business.

The complexities of today’s website demand a more realistic approach to monitoring read our free eBook to find out how to move on from a traditional approach to implement a more realistic monitoring programme.

 

Interested? Then Get in touch!

See why thinkTRIBE can add value to your company