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See what the customer sees with our no install managed service
The primary aim of any online business is to create value in the eyes of your customers, which means leveraging all the user touchpoints your site offers, including the search function, review options and product comparison features, for instance.
The flip side to this approach is that it can affect performance. Simply put, the more content you enable, the more dynamic and complex your website is likely to be – often incorporating multiple third-party components that have to operate seamlessly across a variety of platforms – increasing the risk of CX errors?
In order to support front end customer experience, it’s vital that technical teams can discover the technical root causes of issues flagged up by users, partners or other areas of the business.
We browse like a customer would, dynamically choosing pages - giving you continuous insight, all day every day
Get straight to the crucial performance issues impacting your customers
Giving insights into customer pain points online and route causes
Share data across the business in a common language
See what the customer saw when an error occurred with video replay of errors
Ability to monitor performance of third party services
We provide user experience insight as if you were sitting on the shoulders, standing in the trolley or, with the session replay function, viewing the actual screen of the customer.
thinkTribe script and maintain journeys.
Live management of user journeys by a dedicated team of experts.
thinkTribe verify issues and help diagnose root causes.
Cloud-based service with no software to install and no associated disruption to your staff or systems.
Tribe’s uniquely customer-focused approach ensures the most realistic, accurate and comprehensive data on which to base decisions on.
The complexities of today’s website demand a more realistic approach to monitoring read our free eBook to find out how to move on from a traditional approach to implement a more realistic monitoring programme.