CX Mobile Monitoring – Keeping your most immediate customers loyal
We live in a world where the majority of us have a mobile phone almost permanently guled to our hand.!We use our mobile phones for pretty much every part of our lives; photos, organising our time, emails, appointments, accessing the internet for checking in with friends and family, researching, booking, watching, listening…the list is never ending!
So it comes as no surprise that in 2022 the UK has seen over 70% of online retail traffic come from mobile users, making them your most immediate customers.
With such a high demand for mobile compatible sites, it’s never been more important to ensure your site is mobile ready…because these customers take no prisoners! It’s time for CX Mobile Monitoring!
The 3 second rule – this is the estimated time mobile users will take to lose interest in your site. If products, sharing, adding to basket, or payment pages take longer than 3 seconds to load, they’re off to another site, and you’ve lost your sale and your customer.
By engaging with mobile monitoring, you can test your site’s ability to cope with an array of customer journeys, discover any loading issues and highlight glitches before your mobile customers experience them.
Mobile users are your most immediate customers as sites and apps are so easily and readily accessed. Delivering a flawless and seamless experience is paramount to ensure your site is a success on every mobile device, no matter how many people are visiting or what action they are trying to perform.
Can you really afford to lose out on the 70% of online shopping by mobile users by not performing mobile monitoring and testing to ensure your site provides the best mobile CX?