Maximise CX, eliminate website errors & protect revenue
Reveal and resolve digital customer experience (CX) friction and website errors that no other approach can find. Protect revenue with unrivalled, real-world visibility of your customers' digital experience and end-to-end availability 24/7.
No tech effort necessary - no software to install, no coding and no tech team time required.
True visibility of your customer experience
At thinkTRIBE we uncover digital CX friction and website errors that no other approach can find and protect revenue, with unrivalled, real-world visibility of your customers' digital experience 24/7.
Our cloud-based DCX Intelligence Service simulates real user behaviour, visiting your site 24/7 and dynamically performing the same actions your customers do with real browsers. Our unique user journey technology helps you uncover more issues, faster and speeds up error resolution.
Uncover errors that no other approach can find
Reveal more business-critical issues across all products, services and features. User journeys behave as end users, dynamically selecting products and features for greater coverage.
True CX visibility with real browsers running on real OS
Dynamic user journeys on real browsers and real OS get closer to true user experience, to uncover errors that remain undetected with other solutions.
Unify teams with evidence and critical insights for fast resolution
Unify departments and ensure the right team is armed to tackle problems quickly and efficiently
Verify and prioritise errors with video replay
Seeing exactly what the customer encountered leading up to an error, enables you to quickly verify and replicate errors and prioritise fixes.
Reduce time to resolve bugs with drill-down to granular data
Access to granular, component level data enables your tech team to diagnose issues, understand root causes and implement fixes.
Free-up staff resources
Our managed services free up valuable staff resources, so you can focus your efforts on fixing bugs and developing your platform in line with business objectives. No software to install, no scripts to write plus ongoing proactive collaboration.
Quick, easy setup
No stack or platform changes. We create journey scripts. Get up and running within 2 weeks
Journey maintenance
We maintain scripts ensuring journeys remain valid throughout your development cycles.
Guaranteed results
We're so confident you'll see results straight away, we offer an 8 week money back guarantee
Guaranteed results without the hassle
Our solution is quick and easy to set up, so you can start seeing results straight away. There's no complex tech that will eat up your time or resources and no developer time required. And with guaranteed ROI, there's no need to worry about whether it will pay off— it just works, without the hassle.
Effortless setup, no complex tech, guaranteed ROI
Eliminate website friction & errors that no other approach can find
Our DCX Intelligence Service reveals digital CX friction and website errors that no other approach can find. Identify "unbuyable" products, uncover missing prices, missing product options, PIM issues and broken add-to-cart and checkout journeys, as well as more traditional KPI data.
Optimise error resolution with video replay of customer journeys, steps leading to issues and easy access to granular, component level data.
Faster, smarter error resolution
Empower your tech team to uncover bugs faster and reduce time to resolution.
Video Replay
Easily verify issues and prioritise fixes with powerful video replay of journeys. Plus steps leading to errors and easy access to granular, component level data all speed up diagnosis.
Unify Teams
Bridge the gap between C-level, customer support, technology teams and 3rd parties. Unlimited alerting and hard evidence in a common language, improve collaboration, saves time in meetings and helps assign responsibility for fixing errors.
All this plus in-depth analysis, intuitive reporting and proactive client support, speeds error resolution.
Ready to learn more about optimising digital CX and protecting revenue?
We've created some resources to help you and reveal and resolve user friction and website errors leading to lost revenue.
Free-up tech team resources. Let us handle the complexity
As well as providing an objective view of your digital CX and website performance, our managed service approach means we handle the complexity. This enables you to free-up valuable staff resources to focus on developing your platform in line with business objectives.
There's no software to install, no platform or stack changes and no coding. We create and maintain bespoke customer journeys, including config and maintenance of scripts.
And once your services are up and running, you'll receive dedicated, client support and proactive collaboration. This speeds up verification of issues and error resolution and gives you peace of mind.
