Resources

Welcome to our Resources section, packed with over 20 years of expertise helping top brands optimise their digital customer experience and protect revenue.

Explore our insightful blogs, delve into our informative eBooks, and learn from success stories in our case studies. We 've created these resources to help enhance your strategies and improve your results.

MORE EBOOKS

Uncovering and understanding the causes of digital CX friction & website errors

Are you blind to unbuyable products and hidden CX friction leading to lost revenue on your website?

Eliminate eCommerce friction & website errors causing lost revenue

Struggling with eCommerce friction and website errors that drive down conversions and result in lost sales?

Seven Steps to Black Friday eCommerce Success

Prepare your online store to optimise DCX and maximise conversions this holiday season

Final steps for Black Friday website preparation

Maximising eCommerce CX and performance this Black Friday & holiday season

Latest eBooks

MORE CASE STUDIES

How thinkTRIBE helps The Access Group transform SaaS CX & developer efficiency to drive retention

The Access Group utilises thinkTRIBE’s unique Digital CX Intelligence Monitoring Service, for true CX visibility, accelerating error resolution, improving efficiency and protecting GRR.

Boden ensures seamless eCommerce CX on a global scale with thinkTRIBE CX Monitoring

British clothing retailer Boden rely on ThinkTribe CX Intelligence to prevent lost sales and maximise conversions with seamless CX across websites globally.

HMV elevate digital CX and boost conversions with ThinkTribe CX monitoring

UK music retailer HMV elevate digital CX and boost conversions with ThinkTribe CX monitoring

The Gym Group successfully scales digital platforms with ThinkTribe Load Testing

The Gym Group scales up performance with Managed Load Testing

Latest Case Studies

Optimising SaaS customer experience to drive retention & growth

If you manage a SaaS platform, you already know that customer retention is key to long-term success. But keeping customers happy isn’t...

Why autoscaling is no substitute for Load Testing: How Premier League Club avoids kit launch chaos

Don't let cloud autoscaling lead you into a false sense of security. It's not a substitute for Load Testing

How thinkTRIBE boosts SaaS CX & developer productivity for The Access Group

Smarter Monitoring, Happier Customers In the world of SaaS, keeping customers happy means ensuring your software runs smoothly—at every...

Key considerations for evaluating the ROI of CX SaaS Solutions

How customer-centric managed services maximise business outcomes When it comes to investing in a fully managed digital CX and performance...