Beneath the surface of your digital platform lies a wealth of digital CX friction, causing critical errors on your website and stealthily disrupting your customer journeys. In this guide we cover the primary causes of website errors leading to lost revenue on your digital platforms. We also explore how to mitigate them, in order to safeguard your bottom line and your brand.

In our eBook, we share a six step approach to reveal and resolve conversion-impacting digital CX friction and website errors. Issues — like unbuyable products, missing product options, checkout errors, and intermittent slowdowns are hard to detect and can erode trust in your brand as well as revenue.

Are you concerned peak traffic could impact digital Customer Experience and conversions on your online store this Black Friday? Don’t wait to find out. Read our best practice guide, outlining the steps to mitigate digital CX friction and website errors and boost online revenues this peak holiday shopping season.

The holiday season and cyber weekend are approaching fast. You’ve been preparing for several months and code lockdown isn’t far off but what practical steps can you take in last few months and weeks running up to Black Friday?

The business risks of replacing or upgrading your platform are vast – from the short term impact of reduced conversions and lost revenue to the longer term damage to customer loyalty and adverse PR. Optimising customer experience and performance of your new platform should be a top priority.

In this guide we share the top 5 Load Testing mistakes to avoid – to ensure your site will deliver seamless customer experience and maximise conversions at when it matters most - at peak and following new releases.

Avoid the pitfalls and ensure your platform’s ready for a bumper peak season. Read our 10-point checklist to help prepare your website and ensure optimum digital CX and performance for flash sales and seasonal peaks.

By incorporating realistic load testing as part of an ongoing programme – rather than a reaction to peak traffic periods – you’ll find problems and fix them before it’s too late and benefit from improved customer experience all year round. We outline a step-by-step load testing plan to guarantee optimum performance for peak seasons.