Resources

Welcome to our Resources section, packed with over 20 years of expertise helping top brands optimise their digital customer experience and protect revenue.

Explore our insightful blogs, delve into our informative eBooks, and learn from success stories in our case studies. We 've created these resources to help enhance your strategies and improve your results.

MORE EBOOKS

Uncovering and understanding the causes of digital CX friction & website errors

Are you blind to unbuyable products and hidden CX friction leading to lost revenue on your website?

Eliminate eCommerce friction & website errors causing lost revenue

Struggling with eCommerce friction and website errors that drive down conversions and result in lost sales?

Seven Steps to Black Friday eCommerce Success

Prepare your online store to optimise DCX and maximise conversions this holiday season

Final steps for Black Friday website preparation

Maximising eCommerce CX and performance this Black Friday & holiday season

Latest eBooks

MORE CASE STUDIES

How thinkTRIBE helps The Access Group transform SaaS CX & developer efficiency to drive retention

The Access Group utilises thinkTRIBE’s unique Digital CX Intelligence Monitoring Service, for true CX visibility, accelerating error resolution, improving efficiency and protecting GRR.

Boden ensures seamless eCommerce CX on a global scale with thinkTRIBE CX Monitoring

British clothing retailer Boden rely on ThinkTribe CX Intelligence to prevent lost sales and maximise conversions with seamless CX across websites globally.

HMV elevate digital CX and boost conversions with ThinkTribe CX monitoring

UK music retailer HMV elevate digital CX and boost conversions with ThinkTribe CX monitoring

The Gym Group successfully scales digital platforms with ThinkTribe Load Testing

The Gym Group scales up performance with Managed Load Testing

Latest Case Studies

Reclaiming SaaS developer time: A smarter way to understand digital CX

In a competitive SaaS market, delivering a reliable, friction-free customer experience is closely tied to retention, NPS, and revenue. But keeping experience smooth shouldn’t come at the cost of slowing down your developers. As platforms grow more complex and teams scale, separating routine monitoring tasks from core development work becomes a smart operational decision.

The high cost of hidden flaws in luxury online retail - replatforming risks

What happens when high-end eCommerce meets high traffic—and hidden API flaws?

From kit launch to ticket sales: Top 6 website mistakes football clubs make before high traffic events

Launching a new kit isn’t just about the shirt — it’s about the experience and the digital journey has become crucial to kit launch...

Optimising SaaS customer experience to drive retention & growth

If you manage a SaaS platform, you already know that customer retention is key to long-term success. But keeping customers happy isn’t...