Protect GRR. Maximise CX & SaaS platform availability 24/7
Protect GRR with seamless CX and enhanced SaaS platform stability.
True, end-to-end visibility of your customer experience (CX) and SaaS platform availability.
Swiftly detect and resolve errors that no other solution can find - all with minimal tech resources.
True visibility of CX, errors & uptime
At thinkTRIBE we uncover digital CX issues and platform bugs that no other approach can find, with unrivalled, real-world visibility of your users' digital experience and end-to-end availability 24/7.
Our cloud-based DCX Intelligence Service simulates real user behaviour on your SaaS platform, utilising your service 24/7 and dynamically performing the same actions your users do with real browsers on real OS.
This unique approach enables you to uncover issues more quickly and provides evidence to accelerate error resolution, ensuring a seamless experience for your users and enhancing platform reliability.
No developer time required
As well as providing an objective view of your digital CX and platform performance, our managed service approach means fast, effortless setup, ease of use and no scripting hassles.
✔ No coding
Free-up valuable developer resources to focus on fixing bugs and developing your platform in line with business objectives.
✔ Continual journey maintenance
We maintain scripts ensuring journeys remain valid throughout your development cycles.
And once your services are up and running, you'll receive dedicated, client support and proactive collaboration. Plus fast turnaround with updates completed in less than 2 days.
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Don't take our word for it
Alex Jeffery
Cloud Engineering Director, Access Group
“The precision and impact of thinkTRIBE’s approach helps growing software and SaaS companies speed up their rate of charge. The ability to maximise 24/7 customer experience and reduce time to bug detection, while boosting NPS scores and minimising staff resource needs is a game changer for any SaaS platform”
Protect GRR with enhanced platform stability
Achieve a holistic view of your platform’s true CX and availability and maximise CX, platform stability, & reliability.
✔ Deliver seamless CX and maximise platform stability across all journeys, around the clock.
✔ Boost customer satisfaction & retention. Keep customers coming back by delivering consistently high-quality service.
✔ Safeguard Gross Revenue Retention, drive up Net Promoter Scores, and increase shareholder value.
All while staying GDPR compliant—no access to sensitive user data required. Plus, meet your ESG goals with a sustainable approach to CX management.
Faster, smarter error detection & resolution
Empower your tech team to uncover bugs faster and reduce time to resolution. This eliminates disruption to users, enhances CX and improves customer satisfaction.
Speed error resolution with powerful video replay of customer journeys to easily replicate and verify issues, and prioritise fixes. Steps leading to errors and easy access to granular, component level data aid fast diagnosis.
Shared data in a common language improves collaboration, saves time in meetings and helps you assign responsibility for faster resolution.