Reveal and resolve mobile CX errors leading to lost revenue
Unique digital mystery shopper technology
At thinkTRIBE we uncover digital CX friction and website errors that no other approach can find and prevent lost revenue, with unrivalled, real-world visibility of your customers' mobile experience 24/7.
Our cloud-based Mobile Intelligence Service simulates iPhone, and Android users, visiting your site 24/7, dynamically performing the same actions your customers do. User experience can vary widely between Android and iOS devices for the same website, so it’s important to monitor both platforms.
Our unique digital mystery shopper technology helps you uncover more issues, faster and speeds up error resolution.
Uncover errors that no other approach can find
Reveal more business-critical issues across all products, features and categories. User journeys behave as end users, dynamically selecting products and features for greater coverage.
Get closer to CX with real browsers running on real OS
Dynamic user journeys run on real Android & iOS browsers running on genuine mobile OS get closer to your user's experience, to uncover errors that remain undetected with other solutions.
Unify teams with critical insights in a common language
Unify teams around a single point of truth. Share critical DCX insights with relevant teams across the business as well as third parties.
Prioritise and verify errors with video replay
Seeing exactly what the customer encountered leading up to an error, enables you to you quickly verify, replicate and assess the extent of issues on CX.
Swiftly resolve issues with drill-down to granular data
Access to granular, component level data enables your tech team to diagnose issues, understand root causes and implement fixes.
Free-up staff resources
Our managed services free up valuable staff resources, so you can focus your efforts on developing your platform in line with business objectives. No software to install, no scripts to write plus ongoing proactive collaboration.
Eliminate website friction & errors that no other approach can find
Our Mobile Intelligence Service reveals digital CX friction and website errors that no other approach can find. Identify "unbuyable" products, uncover missing prices, missing product options, PIM issues and broken add-to-cart and checkout journeys, as well as more traditional KPI data.
Optimise error resolution with video replay of customer journeys, steps leading to issues and easy access to granular, component level data.
Unify teams across the business and speed up error resolution
Bridge the gap between C-level, product, merchandising, customer support, technology teams and 3rd party providers. Save time in meetings and speed up error resolution.
We provide customer-centric data in a common language, plus in-depth analysis, intuitive reporting and proactive client support.
Free-up staff resources. Let us handle the complexity
As well as providing an objective view of your digital CX and website performance, our managed service approach means we handle the complexity. This enables you to free-up valuable staff resources to focus on developing your platform in line with business objectives.
There's no software to install, no platform or stack changes and we work with you to create bespoke customer journeys, including config and development of scripts.
And once your services are up and running, you'll receive dedicated, client support and proactive collaboration. This speeds up verification of issues and error resolution and gives you peace of mind.
Ready to learn more about optimising digital CX and preventing lost sales?
We've created some resources to help you and reveal and resolve user friction and website errors leading to lost revenue.
No software to install
Cloud-based service with no software to install and no stack or platform changes required
Quick, easy setup
Get up and running within 2 weeks. We advise on journeys and create scripts.
Guaranteed results
We're so confident you'll see results straight away that we offer an 8 week money back guarantee
Guaranteed results without the hassle
Our solution is quick and easy to set up, so you can start seeing results straight away. There's no complex tech that will eat up your time or resources. And with guaranteed ROI, there's no need to worry about whether it will pay off— it just works, without the hassle.