Peak Performance

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How are you ensuring for Peak readiness?

Having a website that’s ready to engage whenever – and however – a potential customer stops by is about more than simply optimising sales opportunities: it’s the key to protecting your digital reputation.

Peaks can deliver an abnormal pressure to your eCommerce system so you need to be certain that you can meet the peak demand. We know that maintaining round-the-clock availability is easier said than done, though, especially when you factor in the inevitable traffic surges that occur in the run-up to sales or in the wake of a marketing campaign.

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Quickly resolve performance issues

With advice from test experts who are skilled in scripting journeys that are designed to return actionable results

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Identify bottlenecks and root causes

User Journey load testing provides hard facts about your website’s ability to support traffic. So they can be addressed before they begin to adversely affect the customer experience

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Quickly resolve problems with expert advice

Our engineers deliver more than a set of numbers, they spend time understanding your needs and requirements beforehand and provide bespoke insights into root causes

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Plan for your peaks

Tribe’s managed-service model means that you can tap into a wealth of specialist knowledge without having to invest in extensive in-house resources and enjoy access to a level of testing that’s simply not available with self-service solutions. Because thinkTribe’s load testing solution is cloud-based, there’s no software to install and no disruption to your staff or systems.

  • Journey scripting and traffic modelling by dedicated team of experienced test experts
  • Live management by a dedicated team of experts
  • thinkTribe verify and help diagnose root causes
  • Cloud-based service with no software install and no associated disruption to your staff or systems
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Performance data which you can trust & share

Tribe’s uniquely customer-focused approach ensures the most realistic, accurate and comprehensive data on which to base decisions on.

  • Confidently prepare for your busiest times and new releases
  • Bridge the gap between Business and Technology teams
  • Share customer centric data that is easily understood across the business

Everyone knows performance testing is a crucial component of your performance strategy, but what is considered best practice for planning and implementing testing in advance of anticipated peaks?

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Together for better digital journeys

Dixons Carphone logo

“Within a week of using thinkTribe, we had identified that a new ‘share it’ button on certain pages that were a part of new marketing activity was adding an extra 3 seconds to load the page. Once discovered marketing and development worked together to find a better way to implement the function and get the results the business needed, and we regained those 3 seconds for the user.”

“One of the most valuable elements for our teams in Finance and in Service Delivery is the ability to see lost sales. This means we can see the commercial cost of any outage. thinkTribe is our measure for ensuring that the shop is open 24 hours a day.”

Chris Howell Dixons
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“Tribe’s load testing has contributed to understanding the performance capacity of the web site and assists us in planning customer demand. We are planning to run the web load tests again in six months time, this time including our US web farms. We believe this process will help us keep ahead of the ever-increasing needs of our online customers, providing them with a consistent and enjoyable e-shopping experience – and of course the 24/7 web site testing of dynamic users journeys is part of our daily KPI reading now.”

fitflop logo

What we found in the first pass of our testing is we had a limit on capacity. ThinkTribe helped identify what we needed to work on with our Systems Integrator. By putting those changes in place we actually we were able to double the amount of volume, through from a page transaction point of view – as well as the number of customers on our site at any one time. Dramatically helping our Black Friday sales.

Global Transformation & IT Director, FitFlop FitFlop

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If you want to discuss website performance or learn more about our performance testing service please get in touch.

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