ThinkTribe Ltd, the UKs leading provider of managed digital CX 24/7 management services announced the formation of its Strategic Advisory Board today. This group will guide the Company's expansion, product roadmap, and engagement with key partners, driving value creation, innovation, and growth.
ThinkTribe appoints Simon Wakeman, an existing board member, and Alex Jeffery to its newly formed Strategic Advisory Board. Alex is a dynamic and innovative Senior Director and CxO, with a proven track record of driving revenue growth globally, and implementing R&D, product and service strategies. Having recently departed Access Group after 4.5 years of rapid group where Alex carried many roles, most recently as Director - Cloud Engineering & Director - Access Managed Services.
Before joining the Access Group, Alex had spent 8 years at Capita with various director roles and Chief Operating roles.
Alex states “I’m thrilled to join ThinkTribe's Advisory Board at this pivotal time, having experienced first-hand the precision and impact of ThinkTribe’s approach in helping growing software and SaaS companies speed up their rate of charge. The ability to maximise 24/7 customer experience and reduce time to bug detection, while boosting NPS scores and minimising staff resource needs is a game changer. I look forward to contributing to the Company's strategic direction and unlocking new opportunities in the expanding software / SaaS space that I know so well.”
Simon Wakeman, having joined the main board in 2023, forms part of the Strategic Advisory Board, alongside CEO Deri Jones and MD Karina Alves. Simon is an experienced portfolio COO with a focus on technology-centric service businesses and has held a number of non-executive roles in rapid growth scale-ups.
ThinkTribe's newly appointed Board are ready to unlock new opportunities and continue shaping the future of digital CX management.