Ensuring a smooth platform migration with minimal impact on Digital CX, while safeguarding revenue and brand reputation – requires careful planning and testing
With escalating customer expectations and rapid changes in technology, sooner or later it’s inevitable that your online platform will fall short; and the business risks of replacing or upgrading are vast. Done right, replatforming can deliver significant competitive advantages and be instrumental in supporting the business through a major period of growth.
The only way to know that your new site is ready to roll is via a scheduled programme of testing – Realistic Load Testing to ensure it can stand up to the rigours of real-world demand with flawless Digital CX. Testing can reduce the risk of Lost Sales by identifying user friction before it impacts customers.
Measuring journeys 24/7 making intelligent choices just like real users
Detect problems before they before customer impacting
Ensure that your development is as finely tuned as possible
Our expert engineers can quickly identify issues and provide insights and solutions
No software to install and no disruption to your staff or systems.
Share customer centric data that is easily understood across the business
The business risks of replacing or upgrading your platform are vast – from the short term impact of reduced conversions and lost revenue to the longer term damage to customer loyalty and adverse PR.
It's essential that your new platform will handle traffic without adversely impacting the Digital Customer Experience. Load Testing ensures it will stand up to real-world demand and continue delivering seamless Digital CX.
thinkTRIBE provides a cloud-based, fully managed Load Testing service precisely tailored to each client’s business and designed to optimise Digital CX.
We can help with Load Testing before and after going live to ensure new developments don’t impact your existing Digital CX plus ongoing DCX Intelligence around the clock.
We’ve put together an eBook to help you mitigate the risks for successful patform migration, based on our experience over the last 20 years, working with the UK’s largest brands.
