How to maintain Customer Experience throughout your re-platforming project
The business risks of replacing or upgrading your platform are vast – from the short term impact of reduced conversions and lost revenue to the longer term damage to customer loyalty and adverse PR. Optimising the performance and resulting customer experience of your new platform should be a top priority.
There’s no need to feel intimidated, whether it’s a platform upgrade, a re-platform to a cloud solution like SAP Commerce (formerly Hybris) or Sales Commerce Cloud (Demandware), or the launch of a brand new in-house platform we’ve seen it all before. We’ve put together an eBook to help you mitigate the risks, based on our experience over the last 15 years, working with the UK’s largest brands to reduce the risk and sustain user experience during re-platforming projects.