User Journey Monitoring bridges the gap between web analytics and usability testing, showing the real-time impact of errors and slowdowns on user behaviour and on the bottom line.
User Journey monitoring gives users necessary context to the results from analytics and user testing. Where web analytics can tell you “what happened” and user testing can show you “how users react”, user journey monitoring can provide insight into “why this is happening”, “where this is happening”, and “how often it happens”.
How can thinkTribe help monitor your Users Journey?
To deliver the most accurate, actionable data, thinkTribe’s website performance monitoring follows routes through your website dynamically making intelligent choices from page content rather than following predefined URLs.
Our mystery shopper approach provides the fastest route to identifying and resolving all the critical performance issues before they impact your customers.