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3rd August 2012

Olympic Ticket “Out of Stock” problem – User Experience lessons

People have reported widespread problems in trying to buy tickets this week, during the running of the London Olympics, and Graham Charlton’s article “Why is the Olympic ticketing website so bad?” at eConsultancy.com nicely highlighted the user experience problems (credit to Nick Donelly at Usability Hell for first detailing them).

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23rd August 2011

Why thinkTRIBE Is Like The Matrix – The Eureka Moment

Is it a question of the known unknowns, or the unknown unknowns?

When talking to organisations about what thinkTRIBE does, and what makes us different, we are always keen to get a live trial of our monitoring suite or testing services running on their own sites, using their own data.

Proof of Value as it’s sometimes called. Show, not tell, if you prefer. We can tell you how it works, and what it does, and why and how it does it, but in the end it’s like the Matrix. To misquote Morpheus “No one can tell you what thinkTRIBE does, you have to see it for yourself.”

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25th July 2011

Travel technology: inventory monitoring on the site, confidence in lost sales reduction grows

It’s funny how things connect, and serendipitous outcomes result.

Tesco are not in the travel sector: but our website Load testing team completed another project last week for them: and in wash-up discussions afterwards we drifted into the growing power of our inventory monitoring services : and I was reminded of the discussions we had here in the past that kicked the concept off.

Back to the supermarket website some years ago: where we found an interesting, and costly bug.

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