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3rd August 2012

Olympic Ticket “Out of Stock” problem – User Experience lessons

People have reported widespread problems in trying to buy tickets this week, during the running of the London Olympics, and Graham Charlton’s article “Why is the Olympic ticketing website so bad?” at eConsultancy.com nicely highlighted the user experience problems (credit to Nick Donelly at Usability Hell for first detailing them).

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16th January 2012

The Fallacy Of One-Page Website Performance Optimisation

I get to sit in on a lot of meetings with clients, who are looking to improve the ROI of their websites.

The most interesting ones are with organisations that have evolved far enough along the eCommerce evolutionary path to realise that it’s no good IT and Business teams sitting in separate silos.

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