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Amdocs – Service Delivery Manager

We work with a very integrated IT stack these days, all our customer-facing frontends are connected to the same business stack and as a result, we use alerts from ThinkTribe to detect errors across the stack as they all are represented in some form on our customer-facing online journeys.

As a result, we use the data from ThinkTribe to identify exactly where the trigger of the issue lies and target that during troubleshooting and we have used it to discover defects and operational issues that would not otherwise be evident via user feedback or operational monitoring.

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