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Monitoring is crucial to understand our customers’ online experience – Head of IT Operations, Tesco

“We get much more valuable information from thinkTribe’s monitoring service than I initially expected and we’re only just beginning to evaluate all of the features offered by the portal. In particular, we find the real-time summary charts on the portal invaluable for giving us a status overview of all our user journeys at a glance. We use the summary information for setting our business level KPIs and measuring against SLAs.”

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