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Rapid responses and proactive support – Joe Doherty, Kitbag

“Our sales department have started to use the portal so they know when sites are down for maintenance or experiencing problems – if they are just about to send out marketing campaigns these can be put on hold until the problems are rectified. Management requested the monthly reporting tool to help understand our up/down time. The data is also used to help justify capital expenditure – if we are able to prove that a particular problem can be resolved by purchasing new systems then thinkTribe reporting goes a long way to help here”.

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