Uncover Digital CX Friction and Lost Sales. Our Digital Secret Shopper Technology simulates real customer behaviour, visiting your digital platforms 24/7.
Allowing you to create the best online experience
Live management of
monitoring journeys as
standard; to verify issues
and help troubleshoot
No need to spend time writing scripts,
a team of experts write and maintain
scripts for you
Share customer-centric data
that's easily understood across the
business
See what the customer saw
when an error occurred
with video replay of errors
Ensure third-party solutions
are operating as promised
Uncover Digital CX Friction and Lost Sales that no other solution can find
Our Digital Secret Shopper approach uses technology to provide 24/7 Intelligence into your customers' experience on your online store, website, or app.
Our technology simulates customer behaviour around-the-clock, making intelligent choices at each step. This approach gives unrivalled coverage, revealing more critical insights, customer friction and lost sales, such as unbuyable products, missing prices or sizes and checkout errors.
Deliver seamless Digital CX, increase loyalty, and protect your brand reputation with thinkTribe's 24/7 DCX Intelligence Service.
See why thinkTRIBE can add value to your company:
