Together we help you identify performance issues faster – ensuring fast and error free journeys for your online customers
Allowing you to create the best online experience
Live management of
monitoring journeys as
standard; to verify issues
and help troubleshoot
No need to spend time writing scripts,
a team of experts write and maintain
scripts for you
Share customer-centric data
that's easily understood across the
business
See what the customer saw
when an error occurred
with video replay of errors
Ensure third-party solutions
are operating as promised
Running 24/7 User Journeys can give you ongoing visibility to customer-impacting issues allowing you to measure and trend performance over time.
Our User Journeys are Dynamic in their nature, so rather than following a fixed path they will move across your site exactly as a real customer would, making intelligent selections at each step of the journey – choosing a category, product, or search result at random. This approach will give far greater coverage across a smaller set of User Journeys and identify a greater number of potential bottlenecks and performance issues.
By dynamically following the real customer journey, the performance of the true customer experience can be measured and understood. Any transactional website is after all there to service and to sell to potential customers. So it makes more sense to monitor the performance as perceived by your Customers, by recreating what they do on your website rather than testing statically with predetermined URLs, the availability of your technology.
See why thinkTRIBE can add value to your company:
