Running 24/7 User Journeys can give you ongoing visibility to customer-impacting issues allowing you to measure and trend performance over time.
Our User Journeys are Dynamic in their nature, so rather than following a fixed path they will move across your site exactly as a real customer would, making intelligent selections at each step of the journey – choosing a category, product, or search result at random. This approach will give far greater coverage across a smaller set of User Journeys and identify a greater number of potential bottlenecks and performance issues.
By dynamically following the real customer journey, the performance of the true customer experience can be measured and understood. Any transactional website is after all there to service and to sell to potential customers. So it makes more sense to monitor the performance as perceived by your Customers, by recreating what they do on your website rather than testing statically with predetermined URLs, the availability of your technology.
Measuring real user experience every step of the way
Get straight to the crucial performance issues impacting your customers
Measure in real time the availability and speed of your web provision at any stage in the release cycle
Share customer-centric data that's easily understood across the business
See what the customer saw when an error occurred with video replay of errors
Ensure sure third-party solutions are operating as promised
“Tribe’s in-depth User Journey approach highlighted a performance issue on one of our two resilient extranet systems. By reviewing the metrics produced by SV-Monitor we were able to identify immediately the location of the performance issue to a particular page on a particular server. This allowed us to focus our efforts and reduced the time to rectify the issue to a matter of hours.”
“We get much more valuable information from thinkTribe’s monitoring service than I initially expected and we’re only just beginning to evaluate all of the features offered by the portal. In particular, we find the real-time summary charts on the portal invaluable for giving us a status overview of all our user journeys at a glance. We use the summary information for setting our business level KPIs and measuring against SLAs.”
“Testing formed an integral part of the introduction of our eBilling service and we were particularly impressed with thinkTribe’s immediate comprehension of our requirements along with their ability to test our user journey routes and produce metrics that were relevant to both the commercial and technical teams.”
“The web is a significant income for our business and thinkTribe gives us peace of mind. They remove the manual process and leave us free to focus on other activities. thinkTribe upgrades the system regularly but there is little need to chase for anything – it’s an engine that works well and does an excellent job. thinkTribe is exceptionally pro-active, quick to respond to queries and issues; and the alerting is spot on and quick. I’d recommend them to anyone.”