At thinkTribe we help you monitor digital performance and ensure continuous outstanding user experience with the added benefit of expert performance specialists to assist you – allowing you to free up your teams.
When businesses do not monitor website performance in the same way that users experience a site, system errors can go unnoticed directly impacting ROI. To truly understand your website performance, and which technical issues are most disruptive to your end users, it’s imperative to test from the customer’s perspective.
Our approach using synthetic user journey monitoring and expert human insight provides the most accurate and actionable data.
Measuring real user experience every step of the way
Get straight to the crucial performance issues impacting your customers
Measure in real time the availability and speed of your web provision at any stage in the release cycle
Share customer-centric data that's easily understood across the business
See what the customer saw when an error occurred with video replay of errors
Ensure sure third-party solutions are operating as promised
“Tribe’s in-depth User Journey approach highlighted a performance issue on one of our two resilient extranet systems. By reviewing the metrics produced by SV-Monitor we were able to identify immediately the location of the performance issue to a particular page on a particular server. This allowed us to focus our efforts and reduced the time to rectify the issue to a matter of hours.”
“We get much more valuable information from thinkTribe’s monitoring service than I initially expected and we’re only just beginning to evaluate all of the features offered by the portal. In particular, we find the real-time summary charts on the portal invaluable for giving us a status overview of all our user journeys at a glance. We use the summary information for setting our business level KPIs and measuring against SLAs.”
“Testing formed an integral part of the introduction of our eBilling service and we were particularly impressed with thinkTribe’s immediate comprehension of our requirements along with their ability to test our user journey routes and produce metrics that were relevant to both the commercial and technical teams.”
“The web is a significant income for our business and thinkTribe gives us peace of mind. They remove the manual process and leave us free to focus on other activities. thinkTribe upgrades the system regularly but there is little need to chase for anything – it’s an engine that works well and does an excellent job. thinkTribe is exceptionally pro-active, quick to respond to queries and issues; and the alerting is spot on and quick. I’d recommend them to anyone.”