Website performance monitoring

“Tribe’s in-depth User Journey approach highlighted a performance issue on one of our two resilient extranet systems. By reviewing the metrics produced by SV-Monitor we were able to identify immediately the location of the performance issue to a particular page on a particular server. This allowed us to focus our efforts and reduced the time to rectify the issue to a matter of hours.”

“We get much more valuable information from Tribe’s monitoring service than I initially expected and we’re only just beginning to evaluate all of the features offered by the portal. In particular, we find the real-time summary charts on the portal invaluable for giving us a status overview of all our user journeys at a glance. We use the summary information for setting our business level KPIs and measuring against SLAs.”

“Testing formed an integral part of the introduction of our eBilling service and we were particularly impressed with Tribe’s immediate comprehension of our requirements along with their ability to test our user journey routes and produce metrics that were relevant to both the commercial and technical teams.”

“The web is a significant income for our business and Tribe gives us peace of mind. They remove the manual process and leave us free to focus on other activities. Tribe upgrades the system regularly but there is little need to chase for anything – it’s an engine that works well and does an excellent job. Tribe is exceptionally pro-active, quick to respond to queries and issues; and the alerting is spot on and quick. I’d recommend them to anyone.”