Why Tribe

Bridging the gap between business and technology

Established in 2003, Tribe (Scivisum Ltd) has grown to become a significant player in the UK Web Performance Monitoring and Testing market.

Bridging the gap between business and technology teams by providing a common language, in-depth analysis, intuitive reporting and comprehensive client support, our portfolio of “dynamic user journey” based testing services enable business-wide understanding of the impact of online performance on the bottom line.

Our clients range across all industry sectors, Local and Central Government and are of all sizes from FT100 companies to SMEs.

We support clients in managing digital performance, improving user experience, facilitating cross-departmental collaboration, and increasing ROI through the provision of uniquely in-depth analysis, reporting of actionable information and a common language understood by all departments.

Tribe has one of the highest client support staff to client ratios in the industry. We pride ourselves on being able to provide the best support and service possible, through regular, dedicated communication and in depth understanding of our clients requirements.

Tribe offers fully independent performance testing and monitoring services and web performance optimisation consultancy.

Tribe’s offices are at the heart of the cathedral city of Canterbury, 60 minutes from central London, England.

An extension of your technical team

At Tribe we understand the way your customers interact with your web infrastructure is not by accessing a single page, a single server or an isolated function, but by fluidly travelling through the site from page to page.

A website is built on multiple layers of HTML, Java Script, AJAX and other building blocks calling for information from servers, databases, content delivery networks, cloud based storage systems and more – at various rates and in multiple request configurations. Today’s dynamic performance testing needs to measure the user’s experience of your unique ‘pick-n-mix’ application of code and functions as they travel across your site to complete their web journey.

One of the highest client support staff to client ratios in the industry

We pride ourselves on being able to provide the best support and service possible, through regular, dedicated communication and in depth understanding of our clients requirements. Tribe offers fully independent performance testing and monitoring services and web performance optimisation consultancy.

Meet your performance needs both now and into the future

When monitoring or testing website performance it is important that the software behaves like a user, not a program. Instead of simply checking the availability of single pages it needs to take the same actions, in the same way, as real users, experiencing your unique combination of code and applications throughout the customer journey.

Our digital experts

Deri Jones

Chief Executive Officer

Paulina Terziyska

Client Services Team Leader

Alistair Morrison

Senior Business Development Manager

Tom Challinor

Business Development Manager

Luke Hipkiss

Load Test Team Leader and Project Manager

Ben Walker

Lead Web Test Engineer

Together for better digital journeys

“It’s good to feel our needs are understood, and get a personal response, a human approach, not feel like you are part of a huge machine.”

MyWardrobe

“The web is a significant income for our business and Tribe gives us peace of mind. They remove the manual process and leave us free to focus on other activities. Tribe upgrades the system regularly but there is little need to chase for anything – it’s an engine that works well and does an excellent job. Tribe is exceptionally pro-active, quick to respond to queries and issues; and the alerting is spot on and quick. I’d recommend them to anyone.”

P&O Ferries

“Within a week of using Tribe, we had identified that a new ‘share it’ button on certain pages that were a part of new marketing activity was adding an extra 3 seconds to load the page. Once discovered marketing and development worked together to find a better way to implement the function and get the results the business needed, and we regained those 3 seconds for the user.”

“One of the most valuable elements for our teams in Finance and in Service Delivery is the ability to see lost sales. This means we can see the commercial cost of any outage. Tribe is our measure for ensuring that the shop is open 24 hours a day.”

“Tribes user journey reports have quickly become part of the KPIs at Dixons Retail. And the services that SciVisum delivers have evolved with Dixons. Tribe is very responsive, helpful and excellent value for money. They’ve evolved with us, supporting us with lost sales calculations and business hour reporting functionality,”

“Tribe’s key strength is usability. It’s up on the screens so everyone can see the journeys – red is bad, green is good. It’s very clear and very effective.”

Chris Howell Dixons